Systems Engineer III

Responsibilities

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

What you’ll do:

The Microsoft Systems Engineer is our Microsoft Server and VMWare technical subject matter expert possessing solid hands-on experience with system architectures providing full-lifecycle support, operational security, configuration management, automation, monitoring and capacity management.  This position requires a strong background in architecting, running and troubleshooting Microsoft Windows based infrastructure at scale including designing and running platforms that deliver on high availability, fault tolerance and security..

Duties and Responsibilities:

• Ensure consistent platform/service availability for responsible systems hosted on-premise and in the cloud across all key technologies.
• Install, maintain and secure enterprise server hardware and operating systems, including Microsoft Windows Server, VMware and Cloud Services Providers (AWS, Google, Azure).
• Deploy automation technologies and procedures to support on-premise and cloud-based infrastructure and applications.  Drive operational efficiencies by automating and improving existing repetitive and manual processes.
• Create and execute packages and applications within Microsoft System Center Configuration Manager (SCCM).
• Maintain installed OS, application packages and device firmware within the environment to ensure all requisite security update
• Identify, collect, monitor, analyze and report upon system performance data to improve platform performance, availability and capacity management.  This includes familiarity with monitoring and administrative platforms, such as MS SCCM, VMWare/vCenter, Foglight.
• Provide consulting to internal customers (e.g. developers, project management, other technology providers) to assist with complex platform-related architecture, implementation and operational support issues.
• Under general supervision, manage and lead infrastructure projects related to installation and upgrades of the SiriusXM technology environment.
• Monitor and execute data backups, data replication tasks across various platforms to ensure data recoverability, fault tolerance and disaster recovery efforts.
• Evaluate and recommend new technologies, hardware, software and processes to meet our project responsibilities and for on-going operational support of our technology environment.
• Provide 24*7 On call support based on rotation within the team, including answering off-hour support pages consistently within 30 minutes and with engaged response within one hour when on-call to ensure continuity of operations within the environment.
• Perform other duties as required and assigned.

What you’ll need:

• Degree/Diploma in Computer Science/IT related discipline and/or equivalent combination of education and experience preferred.
• Minimum 3 to 5 years of working experience as a Windows Servers administrator or an equivalent combination of education and experience.
• Microsoft Certification preferred.
• ITIL Certification preferred
• Good public speaking and presentation skills.
• Interpersonal skills and ability to interact and work with staff at all levels.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Ability to pay attention to details and be organized.
• Ability to project professionalism over the phone and in person.
• Ability to handle multiple tasks in a fast-paced environment.
• Commitment to “internal client” and customer service principles.
• Willingness to take initiative and to follow through on projects.
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
• Must have legal right to work in the U.S.

Technical Skills:

• Significant technical background and hands-on experience with Windows Server OS design, administration, configuration, security, Active Directory and Domain Management, Group Policy Management, automation and packaging of Windows Server OS and platform applications.
• Strong PowerShell scripting skills with a specialization in one or more modules (Active Directory, DNS, DHCP, PowerCLI (vSphere).
• Eight or more years of experience with Windows Server Operating Systems and a strong background in Active Directory.
• Server Hardware configuration and maintenance experience.
• Software packaging, installation, maintenance experience.
• Familiarity with ITIL processes.
• Development of test cases/procedures and training documentation.
• Strong TCP/IP, DNS, DHCP and SMTP knowledge.
• Command line and strong automation skillset based upon infrastructure as code concepts.
• Strong problem solving and root cause analysis.
• Must have legal right to work in the US.

Our goal at SiriusXM Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.