Claims Summer Temp

Job Summary: The Claims Temp will be responsible for handling claims which may include government or commercial accounts and consumer customers, in an accurate and timely manner. They will speak with customers, agents, and accounts, to investigate and resolve issues, as well as utilize the service of the repair firm network to provide inspection of the damages. The Claims Temp will assess the situation to determine liability by analyzing all shipping documents, contract agreements, Tender of Service, Interline agreements, and Rules and Regulations. Communication of claim settlement may be in either verbal or written form. Description of Duties Verification • Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified • Utilize all contract paperwork, contract agreements, repair firm assessments, hauler/agent/helper/account//customer communication in the assessment of liability and the investigation of the claim Negotiation • Determine the value of claimed items, repair options vs. cash-out and pre-existing damage vs. transit related damage. Review carrier liability and propose the settlement offer with the customer. Negotiate any disagreements in the initial offer and establish final settlement. All settlements must be within legal carrier liability and meet the contract terms of the move Maintain Records • Keep accurate notes which may include conversations and justification for approvals/denials Repair Firms • Direct repair firms in providing the necessary inspection and repair reports to ensure accurate and timely settlement Projects • Various projects as assigned Qualifications and Preferred Skills • High School Diploma required, AS or BS degree preferred • Minimum 1-3 years in Claims or Customer Service setting • Excellent verbal, written, and problem-solving skills a Must • PC experience required, including Word and Excel • Must be organized and able to multi-task • Must enjoy speaking directly to the customer to move toward claim settlementEducation and Certification Requirements High School Degree or Equivalent

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