Analyst Customer Applications Support

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

The Analyst Customer Application Support is responsible for the system administration and support Business Applications systems, within SITA’s Customer’s Application Support Team. You will assure SITA’s competitive strength and business growth through the provision of the highest quality technical services to our customers at their premises.

WHAT YOU WILL DO:

• 
  Daily Monitoring of Interfaces, Backups and recovery policies and procedures
• Documents business user requirements through standard systems analysis methodologies.
• Resolve applications problems directly or in conjunction with vendor and third-party applications developers.
• Understand IT best practices around ITIL frameworks
• Plan growth and changes (Capacity planning)
• Provide support on various applications managed by the team
• Research and evaluate alternatives to recommend the most efficient and cost-effective solution that meets business requirements and IT standards.
• Perform database, applications and performance tuning including monitoring and business improvements
• Provide ownership and accountability for incidents, requests, changes which are related to defined applications.

EXPERIENCE:

• Manages time and shifting priorities effectively and maintains a positive attitude in the face of varying and sometimes conflicting business requirements.
• Candidate must be capable of taking responsibility for a task and managing it through completion.
• Good experience in one or more of the following technology stack databases: Oracle, Microsoft SQL Server, PostgreSQL, MySQL, MongoDB
• Vendor specific certifications, given preference to Veeam, VMware or similar

NICE-TO-HAVE:

• Experience in Jira and Confluence or equivalent is considered as an asset
• Good knowledge of Operating Systems: Microsoft Windows Server, Linux (Ubuntu, Centos, will be considered as an asset)

WHAT WE OFFER:

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Flex Week: Work from home up to 2 days/week (depending on your Team's needs).

• Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.

Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!

Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.

Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!

Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.