Solution Engineer, Manager

Overview

WELCOME TO SITA  

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.  

Ready to redefine air travel? The journey starts here, with you at SITA.  

ABOUT THE ROLE & TEAM:  

•  Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
• Designs/coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
• Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
• Collaborates with colleagues to gain and share ideas and opportunities.
• Lead mentor and coach staff and organize technical training and certification on the products and technologies supporting the ATI.
• Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
• Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.

Qualifications

EXPERIENCE

• 5-8 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical pre-sales role
• Proven track record in producing communicating and documenting successful technical customer solutions
• Pre-Sales Business and or Commercial experience is a plus

EDUCATION & QUALIFICATIONS

•  BS level Technical Degree or equivalent experience in Engineering Computer Technologies
• At least 1 technical certification is required (e.g. ASEP TE STE ESE CCIE/CCNP/CCDP/CCIE/IPT)

WHAT WE OFFER:   

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 

🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs). 

⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. 

🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! 

🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. 

🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! 

🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. 

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process