Banking Customer Service Agent

Get in on the ground floor of an amazing career! We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. After you apply, you may see communication from Sitel Group as well as SYKES.

Become a Financial Customer Service Representative and join an elite team of high-volume customer service professionals and support industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world's top brands. In this position, you will:

• Problem-solve and connect with customers by phone via inbound calls; no sales
• Strive to meet and exceed metrics while providing excellent customer service.
• Drive customer satisfaction through voice, chat and/or email communications.
• Multitask and navigate through multiple digital systems
• Read client legal disclosures verbatim

Meet the recruiters and tell us your career goals! We'll match you with the work that fits you.

Please don't miss the great opportunity for our on-site interviews available Monday-Friday!

Location Requirements: Must reside within driving distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901.

Required qualifications, skills and experience

Your position is:

• Full-Time, 40 hour/week schedule
• 100% paid training
• $17 after training is completed, up to $18 per hour if metrics are met!
• Full benefits - including medical, dental, vision, and life insurance, company matched 401K, and generous paid time off
• Grow your career - there are opportunities for you to advance to the next step

Desired qualifications, skills and experience

You are perfect for this role if you have:

• A high school diploma or GED equivalent
• An ability to connect with customers, and offer helpful solutions, with empathy
• Excellent listening, verbal and written communication skills
• Basic PC navigation skills, including search engine experience, browser navigation, typing in URL's, completing online forms, etc.
• An ability to work evening and weekend shifts
• You work well with a team or independently

About SYKES

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000 global employees- we securely connect best-loved brands with their customers over 8 million times a day in 50 languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.