Director of Operations

Director of Operations

SITELAB urban studio is looking for a Director of Operations to join our awesome team to build capacity and take our operations to the next level. We are a small (20 person) office that is well organized and has grown quickly. We are diverse, collaborative, and passionate about our work. The director of operations will work with an engaged senior management team and administrative assistant to increase our opportunity to have an impact.

Our ideal candidate has experience in HR, finance and operations, with an eye toward supporting a nimble, creative team culture and a successful business. Must be comfortable creating systems and defining this new role in coordination with the senior team, as such ideal candidates are team-oriented and embrace collaboration. Experience and interest in small, creative, consulting business preferred. Bay Area preferred. Salary commensurate with experience.

Responsibilities:

• Set up monitoring systems / dashboards including tracking project budget performance and overall firm profitability with bimonthly reports and quarterly projections

• Defining, implementing operational policies and guidelines

• Systems streamlining (from tech/software to work processes in coordination with team)

• Benefits Administration / HR oversight

• Support team and culture best practices (from hiring and onboarding to professional development)

• Contracts and legal coordination in tandem with senior management

• Insurance and liability review

• Additional responsibilities, depending on candidate, could include marketing strategy, project management / project set up, staffing assessments

Requirements:

• 5 to 7 years of experience managing a firm’s operations, HR and/or finances

• Experience with small creative and/or consulting business models

• Proven ability to manage budgets

• Proficient operational and financial acumen

• Strong ethical leadership abilities

• Excellent written and verbal communication skills

• Strong people skills and a good sense of humor

• Strong organizational skills

• Working with firm leadership, ability to make financial projections into the future