What are the responsibilities and job description for the Medical Office Assistant (U) (4960) position at SIU Medicine?
- Description
This position is very important to the continued success of the Patient Service Center in that, ln most instances, this is the "first contact" and "first impression" a patient receives about the FQHC. This person is the first line of communication with patients via telephone when patients are calling to request
appointments or medical information. Each medical office assistant will be assiijned to the patient services phone center with a small percentage of time assisting with clerical duties in Health Information
Management.
These positions will focus on non-clinical medical office duties such as scheduling appointments, assisting patients by initiating phone notes in the EMR and routing to Nurse Triage Desktops, registering new patients and updating established patients in the practice management system.- Examples of Duties
Phone Center Duties 95%
1. Answers the telephone in a professional manner.
2. Schedules patient appointments per protocols.
3. Registers new patients in practice management system following established protocols
4. Work closely with Patient Arrival Team to complete all registration and insurance information on new patients.
5. Screen calls for physician and nursing staff and initiates phone notes in EMR for routing to desktops.
6. Answer all incoming calls and refer to appropriate person using directories.
7. Discern urgency of requests using protocols and assure prompt attention.
8. Maintain operating knowledge of the following information systems: Centricity Business, Touchworks, Web Exchange, Symposium Telecom System.
9. Maintain cognizance of calls on hold using Symposium Systerri Log to determine wait times and assist in meeting standards of service.
Health Info Managments 5%
Assist in assigning medical record numbers to paper information for scanning into electronic info- Qualifications
High School graduation or equivalent/GED
- Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at . This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Southern Illinois University School of Medicine is an Equal Opportunity Employer.
