Customer Care Representative

Sivia Law is hiring! We are looking for a Customer Care Representative to join our team!

The ideal candidate should have:

• Excellent Communications skills with a background in Customer Service
• Well-Organized, Self-Motivated, Detail-Oriented & Efficient
• Ability to Prioritize multiple projects
• Strong typing & proof-reading skills
• General Knowledge of Computer Systems & Software, along with Basic Office Equipment
• High-School diploma or equivalent, some college preferred
• Experience in the Legal Industry is preferred, but not necessary.

Job Responsibilities include:

• Answer phones: provide information to callers, set appointments, log messages, and follow up
• Email correspondence: maintaining personal email, law firm Information email, and law firm pleadings email.
• Greet clients: keep water and coffee stocked
• Mail- Scan, sorting, and tracking
• Maintain Calendar: set appointments, review appointments on calendar on morning call, review Madison County Dockets and keep agenda, keep track of dates on Court documents.
• Intake/Schedule Initial consultations: Inputting information into CRM, preparing Initial Consultation folders, and setting reminders.
• Responding to online chat, online submissions and emails sent to the law firm information address
• Be able to take payments: online, over the phone, and in person.
• Order supplies for the office: Keep track of items that office needs, place orders, and put away
• Scanning & Filing of documents
• Various Paralegal tasks: Updating court documents, proofreading, and e-filing.
• Appointment tracking: Keep track of appointments that are coming up and keep track of appointment timeliness
• Tracking: Keep track of bills that have gone out, work with Marketing Manager on Dashboard for office, trust transfers, and correspondence tracking.
• Mailing of Cards, i.e. thank you, sympathy, birthday
• Closing Files: Send closing letters, sending evaluations, close out files, and ensure all originals have been returned to the clients.
• Assist Attorneys with Timekeeping & Billing
• Maintains the Billing System
• Other various tasks as assigned

Please send cover letter & resume to apply.

Job Type: Full-time

Pay: $11.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Edwardsville, IL 62025: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location