What are the responsibilities and job description for the Branch Supervisor position at SIXT?
Company Description
Job Description
The US Operations team is looking for a Branch Supervisor to help lead the (branch) team. They will be responsible for developing their team members while ensuring that we are providing first class experience. As an essential part of the team, they will assist with increasing profitability as they train and develop their staff. The ideal candidate possesses the following attributes:
- Ability to coach, motivate and interact with others
- Good supervisory and strong communication skills
- Exceptional interpersonal and relationship building skills
- Strong organizational skills with the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
What you will do:
- Ensure the effective process of all types of car rental transactions
- Provide exemplary customer service and issue resolution
- Participate in all areas of employee management
- Understand cost control and achieve individual sales goals
- Monitor prices and set rates for walk-ups
- Uphold company standards and processes
- Increase the market penetration of the branch and increase revenue
- Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents, and all other staff
- Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
- Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
- Complete sales calls with Management Trainees to further their development
- Handle or assist in the resolution of escalated customer service issues
- Likely to require at least 20% travel, some of which may be by airplane
Qualifications
About you:
- Minimum of 1-2 years of work experience in sales and customer service
- Strong knowledge of customer care techniques and processes
- Must be at least 21 and have a valid driver's license with a clean driving record
- Able to prioritize and meet deadlines from multi-staff members within the department
- Able to work 40 hours per week including day and/or evening hours
- Willing to do 5-10% of travel, some of which may be by airplane
- Must be willing to wear company uniforms
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Ability to communicate in other languages is a plus.
Additional Information
Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.
At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.
Come join our team! Apply now.
About the department:
SIXT stands for premium quality not only in regards to vehicles, but also in sales. The Customer is the King. As one of the most innovative, fastest-growing and profitable mobility providers in the world, the customer is always the focus for SIXT. Our sales department, as the most important bridge to our customers, enables us to further expand our market leadership in Germany and to intensively support SIXT in its international expansion. Sales at SIXT stands for a dynamic working atmosphere, innovative products, and excellent service quality.
About us:
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
