What are the responsibilities and job description for the Host/Hostess position at Sizzler?
Job Title: Host/Hostess
Sizzler is a renowned restaurant chain known for its exceptional hospitality and delicious offerings. Established in 1958, Sizzler has been a favorite destination for families and friends to enjoy memorable dining experiences in a warm and welcoming atmosphere. With a commitment to providing outstanding service and creating positive first impressions, Sizzler continues to uphold its standards of excellence.
Job Overview:
The Counter/Guest Host at Sizzler plays a vital role in providing exceptional hospitality to our guests, ensuring a warm welcome and efficient service while managing the counter and assisting guests with their orders. Reporting directly to the Assistant Manager, this position requires excellent communication skills, a friendly demeanor, and the ability to thrive in a fast-paced environment. The Counter/Guest Host is responsible for creating a positive experience for guests, handling orders accurately, and upholding Sizzler's standards of service.
Responsibilities:
1. First Impressions: Greet guests warmly and make them feel welcome, providing a memorable start to their dining experience.
2. Order Taking: Take food and beverage orders accurately, utilizing suggestive selling techniques to enhance the guest experience.
3. To-Go Coordination: Handle To-Go orders with precision, following Sizzler standard operating procedures to provide exceptional service.
4. Customized Connection: Identify and cater to the individual needs of each guest, making personalized connections to enhance their dining experience.
5. Crowd Management: Manage counter traffic effectively, ensuring guests are served promptly and efficiently.
6. Promote Atmosphere: Create a warm and inviting atmosphere, exhibiting an outgoing personality that contributes to a positive guest experience.
7. Payment Handling: Handle cash transactions accurately, make change, process credit card transactions securely and efficiently, and reconcile cash drawer at the end of the shift.
8. Reservation Management: Assist with taking reservations and managing waitlists efficiently, ensuring smooth seating arrangements for all guests.
9. Dining Area Maintenance: Assist with maintaining cleanliness in the dining area, including clearing and resetting tables as needed.
10. Phone Handling: Answer phone calls, handle guest inquiries, and provide assistance to guests over the phone with professionalism and efficiency.
11. Additional Duties: Perform other duties as assigned by supervisor to support the efficient operation of the restaurant.
Qualifications:
High School degree or equivalent preferred.- No experience required; strong interpersonal and communication skills are essential.
- Ability to work in a fast-paced environment with excellent organization and problem-solving skills.
- Must be comfortable handling cash accurately.
Equipment:
POS system, telephone, cash register, trays, cleaning supplies.- Personal protective equipment as required by Sizzler and local Health and Safety Departments.
Work Environment:
Typical restaurant environment with varying temperatures.
At Sizzler, we value exceptional service and strive to create memorable dining experiences for our guests. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic environment, we encourage you to join our team as a Counter/Guest Host. Become a part of our welcoming atmosphere and contribute to our commitment to providing outstanding service to every guest, every time.
