What are the responsibilities and job description for the Customer Service Rep position at SKG Solutions?
Over here, our Customer Service Reps are the key to our success and our growth as a company.
As a CSR, you will train to master our product line, work hands on with clients and develop the skills you need to successfully grow and develop key accounts we partner with. We allow our employees to gravitate to areas of our business operations where they are the best fit and fully utilize the skills that make them unique. You will communicate with customers through phone, email, zoom and other virtual tools. With these tools, you’ll correct customer issues, help them with purchasing our products/services and talk them through the benefits of working with us or upgrading their services.
Primary Functions:
Serve as the information center for all customers, community contacts, and other company representatives
Must be aware of daily activities and administrative responsibilities
Interact with customers to provide information in response to inquiries, concerns and requests about products and services
Must professionally handle all phone calls and route callers
Answers questions in a timely and courteous manner
Produce reports, forms, correspondence, orders and other materials as needed
Perform other duties as assigned.
Qualifications
Solid organization and active listening skills
Razor sharp attention to detail with fast and accurate data entry
Customer service focused with creative problem solving skills
Ability to anticipate and advocate for your customers needs
Ability to multi-task, prioritize and adjust to changing needs
The Perks:
- Weekly Advances and Bonuses
- Hybrid office with remote flexibility
- 65k plus first year average income
- Residual Income
- Exceptional commission rates
- Trip Incentives and other benefits
- Full Training
We are an Equal Opportunity Employer. We promote from within and are proud to be a company that embraces diversity and inclusion. Our approach to training and ongoing mentorship is what has led us to be ranked as a top workplace, top office culture, and put on the Forbes list as one of the happiest companies to work for. Please apply with a recent resume and lookout for email correspondence from our area managers.
Job Type: Full-time
Salary: $41,000.00 - $44,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Monday to Friday