POS Support

Skiltrek is looking for a POS Support Specialist role in Aurora, IL!

As an Application Specialist, you will be supporting store point-of-sale software solutions. The ideal candidate for this role will need to have experience supporting and testing point of sale systems and database maintenance. In this role, you will work with a project team comprised of IT and Operations colleagues to install hardware and software in stores. In addition to installations activities, you will work with internal customers to provide support for the current solutions and engage in requirements gathering for any new requests.

Duties and Responsibilities:

Must be able to perform duties with or without reasonable accommodation.

" Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.

" Escalates incidents and requests to appropriate internal personnel or external vendors when further expertise is required.

" Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions.

" Assists or coordinates with national and international project delivery, including documentation, testing, training, and deployment for software or hardware solutions.

" Adheres to standards, policies, and pre-established guidelines to perform the functions of the job.

" Collaborates with team members and communicates relevant information to direct leader.

" Upholds the security and confidentiality of documents and data within area of responsibility.

" Other duties as assigned.

Job Qualifications:

" Collaborates and Cooperates with Team: Commits to and supports a collaborative and high-performing working environment with peers and managers.

" Drives for Success: Seizes opportunities and proactively takes concrete actions to complete tasks. Goes the extra mile and persistently overcomes obstacles to improve outputs.

" Focuses on the Customer: Seeks to understand underlying customer needs to create value. Drives the team to maintain focus on customers.

" Plans and Prioritizes: Sets priorities and organizes information in order to efficiently and effectively achieve positive results.

" Thinks Critically and Resolves Problems: Responds to emerging problems in an accurate and timely manner. Where possible, leverages available resources to address situations before they occur.

Job-specific Competencies:

" Gives attention to detail and follows instruction.

" Ability to stay organized and multi-task efficiently.

" Ability to work both independently and within a team environment.

" Establishes goals and works toward achievement.

" Effective time management; maximizes productivity.

" Ability to interpret and apply company policies and procedures.

" Ability to understand overall data flow from user specifications considering all input and output, hardware, software and the operating environment.

" Proficient with office productivity software.

" Develops and maintains positive relationships with internal and external parties.

" Prepares written materials to meet purpose audience.

" Ability to define specifications from user requirements.

" Proficient with Structured Query Language (SQL).

Skills:

Pos, Pos system, Troubleshooting, Customer service, Point of sale, incident management, servicenow

Top Skills Details:

1. POS escalation experience (retail experience is a must, multiple lane register store is ideal)

2. Working with installation vendors

3. Incident Management

Additional Skills & Qualifications:

Education and Experience:

" Bachelor s Degree or a combination of education and experience providing equivalent knowledge required.

" Experience supporting grocery retail point-of-sale systems, with an emphasis on self-checkout.

" Familiarity with AGILE testing methodology and best practices.

" Familiarity with ServiceNow incident management.

" Experience with automated software testing a plus.

Experience Level:

Intermediate Level

About Us

Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.

At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,

be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,

race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.