Senior Assistant Clinic Manager

Senior Assistant Clinic Manager ( Sr ACM) 

5 ways we redefine work & give back to YOU! 

We are committed to your growth

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work. 

Work/Life Harmony

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led, not managed

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize or overlook. 

Speak Up Culture

Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs. 

We don’t hire jerks

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here. 

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Location: Tremont Street - Boston, MA

Job Type: Full-time 

Compensation: $70,000 - $72,000 ( Bonus Potential)

Schedule/Availability: Clinic Operating Hours (as posted on website *subject to change) including mall holiday extended hours and weekend availability 

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed. 

Physical Requirements: 

This role requires long periods of standing. Individuals are required to lift and move inventory and other clinic assets.

About you:

-2 to 4 years of management experience 

Job Summary 

As the Senior Assistant Clinic Manager at the lab location, you’re a key team member who inspires and leads by example. You will work directly with the Lab Clinic Manager to support all aspects of successful clinic operations, customer service-related initiatives and excel in understanding our clients' needs to provide curated & impactful skin care services for them. Through excellent client focus, you will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients and be outstanding in sales of the proper skin care products and services they require. A SACM is a caring leader and must have the ability to make informed decisions, solve problems thoughtfully in a critical and diligent manner, and effectively manage the store when the Clinic Manager is not present. 

Reports To: Lab Clinic Manager 

Responsibilities Include:  

-Sales & Retention 

-Create curated client experiences. 

-Present & promote customized laser facials best suited for current and perspective clients’ personal skincare needs.  

-Discuss the importance or the skin care protocols & products suggested by the medical team. 

-Establishes and maintain effective client retention processes. 

-Work directly with clients to sell memberships and products.

-Celebrate the success of the clients' results. 

-Can run clinic on own when Lab Clinic Manager is not present or training.

-Develop other team members including ACMs & NPs/RNs.

-Analyze KPIs to strategize clinic success.

Creating Curated Client Experiences 

-Present & promote customized laser facials best suited for current and perspective clients’ personal skincare needs.  

-Discuss the importance or the skin care protocols & products suggested by the medical team. 

-Establishes and maintain effective client retention processes. 

-Celebrate the success of the clients' results. 

Financial Accountability  

-Assists Clinic Manager in meeting & exceeding revenue goals set for clinic. 

-Use KPIs and propose action plans to elevate client experience. 

-Plan and operate within the approved budget. 

-Adjust staffing levels according to policy and standards. 

Supporting Store Operations Success 

- Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. 

- Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations. 

-Establishes adequate staff to ensure timely patient visits. 

-Strong communication skills, ability to multitask, and comfortability with computer/store systems. 

Enhancing Skin Laundry Culture  

-Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging. 

-Respect and support all team members individuality, help provide an enjoyable clinic environment & opportunities for development and growth. 

-Understand opportunities and support the team to meet personal & clinic business goals every day. 

-Upholds organizational relationships with Skin Laundry’s “One-Team” Leadership Mentality.   

Assists in the following: 

-Orient and train new hires through the Skin Laundry Training at designated Lab Clinic 

-Posting work schedule for clinics 

-Review and authorizes timecards & time-off requests 

-Ensures established inventory standards for all supplies and equipment 

-Problem solves challenges and communicates solutions to appropriate personnel and departments effectively 

-Maintains a safe work environment 

-Partners with Clinic Manager in developing staff 

-Completes employee evaluations as needed 

-Personnel Development