Admissions

Description

Position Summary:

In keeping with our organization’s goal of improving the lives of the Residents we serve; the Admissions Coordinator works in harmony with our medical staff to help guests get the information and service they need to make their stay more enjoyable. Customer service means helping customers in a friendly manner. It is essential to have the ability and demeanor to handle issues with care and compassion. The Guest Service Representative must be able to meet the needs of Residents while following federal, state, and local regulations, as well as meeting budgetary and census guidelines. 

Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Assure our visitors and residents are greeted with open arms, compassion and care upon arrival.

· Understand and anticipate what a guest may need and exceed expectations.

· Greet Residents upon arrival, assign rooms, take inventory of personal items and obtain and complete admission contracts.

· Act as the first point of contact with our Residents and continuing communication throughout their stay.

· Reviews all new referrals for facility appropriateness, including reviewing medical, financial, and other records with the appropriate department heads. 

· Responds to all referrals within a 15-minute time frame. 

· Communicates with hospitals, liaisons, and SKLD facilities to convert patients referrals into facility admissions, ensuring that communication is seamless and timely. 

· Identifies and verifies payor source.

· Completes and updates data entry within CRM for all incoming residents.

· Provides appropriate staff with fast-track information for all new and returning residents.

· Completes a daily forecast report for beginning and end of day.

· Facilitate communication about facility services.

· Involved in weekend rotation to support referrals as a region.

· Maintain records, documents and reports. 

· Maintain daily contact with a friendly and helpful demeanor.

· Develops and manages referral base. 

· Discusses and coordinates with hospital staff on an as-needed basis to ensure a smooth transition of Residents from the hospital to the facility. 

· Ensures appropriate preparation of room prior to the arrival of new Residents.

· Assists Residents and family members with completing the admission process by assuring all admission paperwork is completed and necessary financial and medical records are obtained.

· Assists with the implementation of the marketing strategy through participating in some external marketing to discuss the facilities in the local community. 

· Assist facility Administrator and department heads with daily operations.

· Follow established safety procedures when preforming tasks and using equipment and supplies.

· Maintains the comfort, privacy and dignity of Residents and interacts with them in a manner that displays warmth, respect and promotes a caring environment.

· Communicates and interacts effectively and tactfully with Residents, visitors, families and coworkers.

· Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a “need-to-know” basis. 

· Attend and participate in departmental meetings and in-services as directed. Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure (if applicable).

· Understands Infection Control and follows the Company’s Infection Control guidelines, such as hand washing principles, understanding of isolation and standard precautions, recognizing signs and symptoms of infection, demonstrating and understanding of the process for identifying and handling infectious waste and cross contamination, maintaining personal hygiene, and complying with OSHA standards in the workplace.

· Promotes and Protects Resident Rights by assisting Residents to make informed decisions, treating Residents with dignity and respect, protecting Residents’ personal belongings, reporting suspected abuse or neglect, avoiding the need for physical restraints in accordance with current professional standards, and supporting independent expression, choice and decision-making consistent with applicable laws and regulations.

· Regular and reliable attendance.

· Perform other tasks as required.

Supervisory Responsibility:
This position has no supervisory responsibility.

#PM22

Requirements

Required/Desired Qualifications:

Education, Training, and Experience:

· High school diploma or equivalent.

· One year of related experience.

Specific skills, knowledge, and abilities:

· Excellent verbal and written communication skills.

· Strong organizational skills. 

· Basic understanding of computer technology, including email use.  

· Must demonstrate excellent customer service skills. 

· Ability to establish and maintain working relationships with multiple and varied people.