Ticketing/Fuel Zone

Team Member

Job Summary

Deliver exceptional service while connecting with our guests and supporting efforts to achieve WOW Moments.

Minimum Job Requirements

Requirements to be performed, with or without reasonable accommodation:

• Standing, walking, lifting, twisting, and bending on a frequent basis.
• Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).
•  Cash handling experience.
• Ability to work in a fast-paced environment.
• Available to work nights, weekends, and holidays.
• Ability to provide excellent guest service.

Job Description

ESSENTIAL FUNCTIONS

All associates may be considered for cross-training; some may be assigned duties in one or more area at the park at management discretion. General responsibilities for all positions include, but are not limited to:

•  Perform excellent guest service skills.

• Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with our guests.

• Answer guest questions and concerns, courteously and accurately or quickly direct them to the appropriate resource.

• Work effectively with management and co-workers.

• Ability to effectively multitask as needed, including but not limited to greeting guests, selling and scanning tickets, enforcing waiver (Participant Agreement) policies, directing guests and answering guest questions.

• Demonstrate consistent and effective sales techniques by meeting expectations for Fly Pass sales, suggestive selling, upselling, merchandising, and sampling.

• Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing ticket transactions, and thanking guests for visiting and flying safely.

•  Ensure the security of all cash, receipts, and tickets.

• Ensure proper cleanliness of all areas within the park.

• Ensure proper safety and risk management techniques are being followed.

• Clean and maintain the exterior and interior areas of the park including restrooms, lobbies, lounges, concession areas, and guest services.

• Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, court-cleaning, sanitizing restroom fixtures, etc.

• Frequently monitor guest engagement for WOW quality.

• Perform daily stocking and maintenance duties.

• Ability to work and meet deadlines with minimal supervision.

• Follow all procedures to ensure a safe work environment, as well as the safety of our guests.

• Follow instructions on safe use of all chemicals/cleaning materials.

• Uphold Sky Zone Business Practice Standards and ensure compliance with company programs.

• Maintain regular personal attendance for all scheduled shifts.

• Assist with other Team Member functions and perform other duties as directed.

UNIFORM

•  Provided by Park: Orange T-shirt, Nametag.

• Provided by Associate: Black athletic pants, Shoes.