Assitant Manager

Sky Zone – Who are we?
We’re the people that like to exercise but LOVE to have fun. We’re ambitious, fearless, and refuse to be confined.We not only think outside the box we MOVE outside the box too!That’s why we’re the largest active entertainment park operation in the world.We’re a place where children, teens, and even parents can shake up the norm and play!

QUALIFICATIONS:

• 18 years of age or older and completed high school diploma or equivalent education.
• A minimum of 1 year of supervisory or management experience.
• A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
• Demonstrated success in the execution of Sky Zone’s Core Competencies.
• Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone’s Leadership Competencies.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Reliable, coachable, self-motivated, and organized.

PHYSICAL REQUIREMENTS:

• Must be able to move consistently for long periods of time while in parks.
• Ability to lift a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

RESPONSIBILITIES:

• Be a hands-on leader and role model willing to learn and execute every position in the park.
• Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.
• Help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
• Assist in managing Team Member performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary.
• Coordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.
• Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.
• Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing Guest/Member feedback.

MEMBERSHIPS & SALES:

• Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.
• Manage the membership experience and Member community through assisting in the organization of Member VIP events and touchpoints throughout the in-park experience.
• Share your creative ideas and best practices for ways to increase the park’s profit.
• Partner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.
• Develop an understanding of park P&L’s and what it takes to manage those effectively.

PARTIES & EVENTS:

• Assist the GM in consulting with the Event Coordinator regarding party sales and updated park events, experiences, and information.
• Support Party Hosts in creating a positive party experience for both kids and parents.
• Help with the Party preparation and planning process to make the delivery of the party experience easy for your team.

FACILITIES, COMPLIANCE, & SAFETY:

• Assist as a Park liaison through consistent and thorough communication with facilities, maintenance, corporate F&B, and other supporting teams and departments.
• Work with the GM to deliver Park maintenance reports, work orders, and cleanliness processes to ensure a healthy and safe park environment.
• Assist with inventory management, facilities, parties, food and beverage, and vending.
• Help with the oversight of Team Members on appropriate safety processes, response, and reporting.
• Complete company safety, people operations, and food & beverage certifications.

KEY PERFORMANCE METRICS

The Assistant General Manager will demonstrate measurable growth in the following areas:

• Develop to an Exceeds Expectations or Meets Expectations in the outlined Sky Zone Leadership Competencies.
• Become familiar and partner with the General Manager in driving overall park business goals including membership sales, birthdays and events, labor/payroll %, NPS, safety and compliance, staffing.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Application Question(s):

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• Which practices are critical to ensuring food safety in a restaurant kitchen? Select all that apply.

A. Regularly calibrating the thermometers used to check food temperatures
B. Implementing a first-in, first-out system for all food items in storage
C. Regularly retraining kitchen staff on cross-contamination prevention
D. Allowing cooked foods to cool at room temperature before refrigeration to minimize temperature shock
E. Issuing reusable gloves for food handlers to wear at all times

Experience:

• Management: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Fairview Heights, IL 62208: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19