What are the responsibilities and job description for the Guest Services Rep position at SkyRun Rocky Mountain?
About us
Making Dreams Possible: Work with one of the nation’s leading vacation rental companies and discover how far your career dreams can take you. SkyRun Rocky Mountain is an independently owned and operated local branch of SkyRun Vacation Rentals. Our company was recently formed by a group of experienced property management professionals, backed by a team of national experts.
SkyRun’s employees are guided by a dedication to the Estes Park community and a drive to delight our guests and homeowners. With a career in hospitality, your work can make a direct impact on the people around you. If you want to belong to a team that strives to do well every day, we are a great fit for you!
Job Description
SkyRun is seeking a dependable Guest Services Rep to contribute to our continued success by delighting guests in our Estes Park operation. You will help handle reservations, supporting guests with all aspects of their stay. This position reports to our general manager and will also work closely with our operations and maintenance teams.
This is a great opportunity for an attentive hospitality professional who wants to help drive the future of vacation rentals. The ideal candidate will be motivated and hard working, have strong communication and problem solving skills, and have a passion for providing 5-star experiences for our guests.
Job Responsibilities
- Handle reservations, inquiries and cancellation in an attentive, courteous and efficient manner
- Answer phones, emails and company texts to assist guests with all aspects of their stay
- Use our online systems to manage reservations and communicate with others
- Work on assigned projects
- Occasional errands to homes for inspections and troubleshooting
Qualifications
- Guest service experience required; hospitality or reservationist experience preferred
- Strong telephone and customer service skills
- Excellent written and oral communication skills
- Excellent problem-solving skills
- Ability to use online computer systems
- Dedicated to excellence and a strong work ethic
- Able to represent the SkyRun brand in an appealing professional and friendly manner
- Ability to sit and work on a computer for extended periods of time
Employment Type
Full time, year-round hourly position
Weekends, holidays, and on call required
Rewards:
- Salary range: $20.00 - $21.00/hour
- Paid time off
- Sick time
Application Deadline: September 11, 2024
Please apply online or in person. We are looking forward to receiving your resume.
Salary : $20 - $21