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Product Strategy, Management, and Coaching

SLALOM | East Bay

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

We are seeking an experienced Product Manager to join our fast-growing practice for Customer Experience (CX) in the East Bay, which already covers CX strategy, Experience Design, and Marketing Technology and is expanding to the field of Product Management.

Acting as a customer experience/product strategist, product manager, coach, or as part of a project team, this role is a unique opportunity to make an impact on our East Bay clients, often within the context of digital transformation, and contribute to grow Slalom’s product capabilities within the practice.

Tell us what you're great at, tell us what you love doing, and why you're ready to join the Slalom East Bay team. We want to hear from you!

Responsibilities:

• Define product vision, strategy, roadmap, and measures of success, leveraging tools such as market research, industry and technology trends, competitive analysis, user and business interviews/focus groups, personas, journey maps, and OKRs
• Write user centered requirements, work with client stakeholders to prioritize them, manage backlog, test usability, and launch and scale products, all while using Agile frameworks and Human-Centered Design approaches
• Work cross-functionally with teams of engineers, designers, and business stakeholders
• When necessary, help our clients shift their thinking and provide leadership in transitioning the organization through delivery, coaching, and training in the areas of product mindset, customer experience, Lean / Agile principles, data and experimentation
• Participate actively in building the Customer Experience practice, including educating and mentoring other Slalom practitioners on product management and contributing to business development activities through solutioning with clients

Qualifications:

• 8 years of experience, including at least 3-5 years in a product management role
• Demonstrated success designing and leading teams through product strategy, planning, prioritization, and roadmapping
• Experience with owning end-to-end digital product lifecycle management
• Can work in Agile, Waterfall, or mixed development environments, always pushing for faster delivery and jumping in when necessary to help
• Ability to leverage product analytics; understand customer funnels, A/B testing, and how to draw insights from business data
• Understanding of lean methodologies, continuous delivery, and scrum is useful
• Exceptional stakeholder management, communication, and facilitation skillsets
• Ability to embrace challenging situations, enjoy solving problems, and thrive in ambiguity
• An understanding or willingness to work in consulting, which involves a variety of clients, products, and industries
• Desire to work in a small team focused on developing the business while always holding customer needs at heart
• A positive attitude and humility — both extremely important to our team and for the work we do.
• A Bachelor's degree or equivalent experience, MBA a plus but not required

About Us

In 39 markets around the world, Slalom's teams have autonomy to move fast and do what's right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized by employees as a best place to work.

Our East Bay office works only with East Bay companies, so there’s no required travel or long commutes. We’re dedicated, curious, social, and diverse. We partner with clients to better understand their industries, while also evolving the way they think about technology. You’ll be surrounded by people who are experts at what they do—and who’d love to talk to you about it at one of our happy hours.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud it invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.