Information Technology Project Manager

IT Voice is a leading provider of IT solutions, specializing in a wide range of services including network management, system administration, and technical support. Our team is dedicated to delivering top-notch service to our clients, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients above all else, taking ownership of every task and approaching our work with efficiency and integrity. At IT Voice, we're committed to excellence in everything we do, ensuring that our clients receive the highest level of support and satisfaction.

Summary:

As an Information Technology Project Manager, you are responsible for the direction, coordination, implementation, execution, control, and completion of projects, while remaining aligned with strategy, commitments, budget, and goals of the organization.

Duties and Responsibilities:

• Complete projects by coordinating resources and timetables with departments, vendors, outsource providers, and consultants as needed.
• Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, and counseling, employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Help define project scope, goals and deliverables and define tasks and required resources
• Accomplish financial objectives by forecasting requirements; preparing project budgets; scheduling expenditures; analyzing variances; initiating corrective action.
• Allocate project resources.
• Create schedule and project timeline.
• Track deliverables.
• Lead quality assurance.
• Monitor and report on project progress.
• Present to stakeholders’ reports on progress as well as problems and solutions.
• Implement and manage change when necessary to meet project outputs.
• Evaluate and assess result of project.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state of-the art practices; participating in professional societies.
• Performs all other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience - Bachelor’s degree in related field required and 3-5 years related experience preferred; or equivalent combination of education and experience. Master’s Degree and experience in strategic planning, preferred.
• Language Skills – Ability to read, analyze and interpret financial reports and legal documents. Ability to interact effectively and present information in both written and oral form with management, clients, staff, vendors, etc.
• Mathematical Skills –Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Computer Skills - To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires an above-average knowledge of Microsoft Office. Proficiency in project management software tools preferred.
• Other Qualifications - Must be able to travel occasionally- 20% of the time. Minimal overnight stays may be necessary. Project management qualification (PMP, CAPM) or equivalent, ITIL certification required. Experience with formal change management approaches and methodologies preferred.

Competencies:

• Adaptable -Picks up on the need to change personal, interpersonal, and managerial behavior quickly. Watches others for their reactions to his/her attempts to influence and adjusts. Seeks feedback. Is sensitive to changing personal demands and requirements and changes accordingly.
• Analyze – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Management Leadership - Refers to the ability to guide, direct, or influence people. Resilient, persuasive and earn credibility by delegating and being adaptable. Exhibit strong strategic, operational, and decision-making skills.
• Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Physical Demands: While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly move up to 15 pounds and occasionally up to 25 pounds. The individual must be capable of reviewing their work for errors and make adjustments as necessary.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance
• Work from home

Schedule: Monday to Friday