Job Posting for Customer Retention Specialist at Slice Merchant Services
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.
Responsibilities:
Communicate directly with customers, utilizing strategies to retain the business of existing customers
Ensure a high level of customer satisfaction through proactive support and active listening
Address customer concerns and provide solutions
Responsible for proper pipeline management within CRM tools
Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value
Educate customers on the value of our services
Lead retention efforts to maintain or increase volume retention across the portfolio
Required Qualifications:
Minimum five-year customer service and or two years of retention experience
Results-oriented self-starter with disciplined workflow practices
Strong problem-solving and decision-making abilities
Ability to isolate and overcome objections
Ability to accomplish objectives during challenging customer interactions
Comfortable managing email, Google Docs, and CRM system
Empathy and patience
Strong de-escalation ability
If you read all the way down here, you are most likely a great fit for the opportunity.
Salary.com Estimation for Customer Retention Specialist in Sayreville, NJ
$46,377 to $60,724
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Customer Retention Specialist.
Click the checkbox next to the jobs that you are interested in.