What are the responsibilities and job description for the Engagement Manager position at SLPTele?
SLP-tele develops and deploys the latest technology to provide in-home speech therapy services for children and adults with a wide range of communication disorders and conditions. As one of the largest providers of in-home speech therapy services, we are skilled in meeting the unique needs of each client. Our therapists treat clients in a familiar and conducive environment.
In this role you will be responsible of a team that for verifying insurance and Medicare; converting authorizations to confirmed sessions; scheduling, and maintaining medical records in accordance with Federal, State, and County guidelines, as well as in accordance with our established policies and procedures. The Intake Coordinator creates and maintains an atmosphere of warmth and a positive emphasis with a can-do attitude.
- Assist in coordinating Speech-Language Services for clients, in a timely manner
- Maintain a good working rapport with interdepartmental personnel, as well as other departments within the organization
- Maintain the confidentiality of all patient care information to assure rights are protected
- Staff appropriate Clinicians per MD orders. Confirm and document the following Physician information
- Use an electronic power dialer system to manage inbound and outbound calls
- Monitor quality of calls and develop metrics and KPIs using the dashboard
- Identify process improvements and continuous improvement
- Make welcome calls to patients/family to confirm information is correct
- Upload completed referrals into the EMR record
- Enter new patient data in the SLP-tele portal record
- Responsible for growing the intake team in the US and overseas
- On-call duties as needed, on weekends, and after hours
- Preference will be given to candidates located in Southern California
- Prior management experience as Intake/Admissions or in the telehealth industry
- A minimum of two years of experience in telehealth services is preferred
- Knowledge of medical terminology, telehealth services, and G-Suite products preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
SLP-tele is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
SLP-tele is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.