Furniture Repair Technician

Job Description:

In this role you will provide in-home service and in shop repairs for our customers by addressing concerns with products as well as diagnosing, and repairing their product as needed. The store is the base of operations as your schedule your customers and set-up your week.

KEY RESPONSIBILITIES (other duties as assigned):

Creates trustworthiness with customers, inspects products to identify any manufacturing defects, product abuse, and other issues.

Diagnoses issues and provides solutions to customers, including time to repair, costs, and other potential options. If unable to provide resolution, refer customer to store to provide further options for resolution including up to full replacement of the product.

Track service calls and organize shop parts. Responsible for daily ordering of service parts and properly stocking shop with parts inventory.

Schedules service appointments with customers and manages routing schedule. Responsible for communications with customers (e.g., phone, email, text, etc.). Must also attempt to contact customers a 2nd & 3rd time if the customer does not respond via preferred communications method, leaving detailed messages and requesting responses.
Maintains all company owned assets including service vehicle, (maintenance and cleaning), tools, reporting any concerns to Manager immediately.

• Manages expenses related to tools and supplies and vehicle maintenance. Responsible for submitting timely expense reports with accurate information.

SCOPE & IMPACT: This position has direct contact with our customer base and is responsible for knowledge of company products, parts, and warranties. Quality of repair/resolution, may impact customer service level metrics (e.g., repeat visit counts, first time fix rate, next available service, etc). Technicians must also possess the necessary soft skills to effectively communicate with customers while representing the company in a positive light.

Expectations:

• Passion and drive to reach your professional goals
• A genuine love for meeting new people
• Pride in your work environment as a team player
• Ability to pass DOT requirements; pass a criminal background check; pass a drug test
• Ability to work independently as a self-starter; provide direction; maintain accurate records
• A solid and reliable work ethic

Apply in person at our location:

Slumberland Furniture

6607 University Ave

Cedar Falls, IA 50613

(319)235-0155

Store Manager - Keenan Davis

Operations Manager - Jeff Carlson

Job Types: Full-time, Part-time

Pay: $12.00 - $17.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Furniture repair: 1 year (Preferred)
• Furniture Technician: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person