Manager - Process Improvement

Top reasons to work for SMA Healthcare:

• Career growth and advancement potential
• Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave (up to 25 days after 3 years of service)
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

Working Hours: 40 hrs week, Mon-Fri; 8am-5pm
Exempt 

This role is a key position within the Quality Assurance Department responsible for the delivery of process innovation and continuous improvement initiatives across all programs and counties served by SMA.  Works in the Quality Assurance Department collecting, analyzing, interpreting, and developing reports on key evaluation findings, conclusions, and recommendations.

Qualifications

Graduation from an accredited school with a minimum of a bachelor’s degree, preferably in the quality assurance field. Two years of supervisory experience and/ or experience leading projects to completion required.  Experience in data entry and analysis and extensive knowledge in Excel required.  Experience with computer applications required.  Experience with CARF requirements preferred.  
 

• Must be knowledgeable and demonstrate competency in current best practices of behavioral health treatment
• Excellent written and oral communication abilities are required as well as highly developed computer skills with office automation products such as spreadsheets, word processors and presentation software
• Must have knowledge and skill in applying analytical and evaluative methods and techniques to complex projects from the preplanning phase through completion and final delivery of the project
• Ability to work with complex, detailed, confidential and sensitive information and the ability to complete complex evaluation projects to assess the performance and the management of programs
• Knowledge of evaluation concepts, methods, and standards to include auditing, and project or program management necessary to conduct very broad evaluative assignments requiring an integrated analysis of a number of different operational programs, functions
• Ability to prepare presentations and briefings, skillfully and logically adapt collected information and data gathered into clear, concise format to encourage understanding and acceptance of findings and recommendations

Responsibilities 

• Provides supervision and oversight to the Process Improvement Specialist position
• Proactively identifies opportunities for improvement
• Researches, develops, and implements related best practices
• Develops metrics to track performance and goal achievement
• Identify trends and process variations as part of establishing a continuous improvement strategy
• Serves as internal consultant relative to continuous improvement initiative
• Convenes cross-functional work teams on critical improvement projects
• Identifies and develops plans to improve performance which can be incorporated throughout the agency
• Participates in the internal and external auditing of the agency as needed
• Completion of other duties as assigned 

SMA Healthcare, Inc. is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled