Business Operations Manager

Strategic Work Listing

Provide leadership, guidance, and identify initiatives for team development. Foster communication within the team.

Confer with executive management team on the direction of the department.

Assist in growing revenue and increase national market share by managing training and coaching staff.

Maintaining and growing existing business by providing direction, guidance, and support to the account management team.

Monitor activities of staff and guide them on best practices.

Hire, train and evaluate all staff.

Prepare, develop, and deliver activity reports for all staff utilizing the enterprise resource planning (ERP) system. Review estimating and customer service activity and measure weekly against agreed upon goals and turn-around times.

Coordinate monthly group development/training meetings based on specific objectives.

Help create and document department systems and processes.

Identify areas of improvements and gather stakeholders to discuss solutions and strategies.

Support sales efforts by driving account managers to consistently connect with existing and past customers through multiple communication channels.

Maintain vendor relationships and negotiate competitive pricing for raw materials to drive margins.

Drive competitive pricing for the company by monitoring type and usage of materials.

Monitor industry trends to gain insight in markets and supplier organizations.

Responsible for all financial aspects of the division including budgeting and expense control.

Coordinate, lead and facilitate R&D projects and trials related to product and process development for the organization.

Tactical Work Listing

Oversee account management, customer service, planning, scheduling, procurement and estimating. Serve as the liaison between those functional areas as sensitive and critical challenges arise.

Coordinate and support requests and projects with other departments, most notably: sales, manufacturing, and quality.

Monitor customer service on customer follow-up through use of ERP / customer relationship management (CRM) activity reporting and communication trails.

Audit ERP system for SOP and ISO compliance in documenting order entries, quotes, emails and notes on customer POs and opportunities.

Daily check with the account management team on work in progress to ensure orders are on time, field any issues that arise, and guide staff on customer communication if there are any delays or problems.

Daily check with estimating and planning manager on quote turnaround time, pricing, and que pipeline; review pricing with on new and/or complex business.

Daily review open job orders with planner.

Daily conference with scheduler and planning manager on due dates, changes to

production schedule and be aware of any deadline issues; Channel discussions with plant manager and make a business decision on re-aligning production jobs. Seek out general manager as needed on high risk, high dollar potential delivery and quality problems.

Work with the account management team to monitor customer complaints and ensure our CAR/RMA process is followed.

Monitor all open projects in ERP / CRM to ensure customers are given proper customer service by team.

Set daily, weekly, and monthly specific activity goals with account management team to create timely quotes and customer service to make assigned calls to customers.

Attend daily production meetings, weekly quality & safety meetings, and facilitate monthly CSR/account manager meetings.

Oversee responsibilities of procurement specialist and assure materials are being sourced appropriately related to lead times and inventory levels.

Negotiate material and service pricing.

Direct RFQ process to obtain quotes from vendors and suppliers.

Meet with vendors and establish positive relationships and perform vendor reviews and evaluations, tour vendor facilities.

Oversee purchasing of services, raw materials, components, and machinery.

Analyze supplier’s abilities to continuously supply materials and services while providing cost savings and improved quality.

Develop and maintain processes to reduce company risk of supply.

Oversee and coordinate all major spending initiatives, including material and service.

Review all company spending and work with specific department managers to

determine best pricing and or services.

Position Specific Standards

Be challenging, caring and competent with all internal and external customers.

Work collaboratively with other department managers to maintain a healthy culture.

Conduct yourself professionally and make ethical and moral decisions in all Company related dealings.

Be self-accountable. Take ownership of projects.

Share the company vision with passion.

Be resourceful and curious. Bring new ideas and suggestions on a regular basis.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• South Holland, IL: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Management: 4 years (Required)

Work Location: In person

Salary : $90,000 - $120,000