Member Experience Coordinator
Job Posting for Member Experience Coordinator at Small Door Veterinary
At Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. We are committed to a healthy work/life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards!
What you'll do
- Oversee the scheduling system and wait time for all members
- Manage calls, emails, and additional communications
- Source of knowledge for our members by answering questions, sharing information etc.
- Deliver all billing communications during visits
- Seek out feedback and communicate to proper channels
- Maintain a clean, welcoming, and on-brand environment in our practice
- Bring hospitality and service to the forefront of our business
- Find solutions for our members
- Work with members to ensure smooth experiences
- Monitor and manage the practice by anticipating needs and serving our members
Who you are
- 2 years working in a hospitality-focused role (vetmed experience is a plus!)
- Drive to work for a company with a startup mindset, breaking tradition
- Self-motivated, team player, excellent communicator, attention to detail, and customer service oriented
- Ability to connect with others exudes empathy and compassion
- Must be able to work flexible/non-traditional hours including weekends
- Ability to lift up to 25lbs on occasion
- Availability to work 40 hours a week including one weekend day (schedule is four -10 hour shifts)
- Passion and a love for animals (especially cats and dogs!)
- Proficient in computer skills (familiarity with slack is a plus!)
What you'll get
- Competitive salary
- Equity ownership
- Health, dental vision insurance
- 401K (plus 4% company match)
- Upward mobility and growth opportunities
- Generous paid-time off, parental leave, and company wide holidays
- One Medical membership, Commuter benefits, Carrot Fertility benefits, subsidized Health & Wellness benefits
- Discounted veterinary care for your loved ones
- Growth opportunities
- An opportunity to make a real impact on the people around you
- A collaborative group of people who live our core values and have your back
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