Software Analyst

Job Description

Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major trade-show. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen. Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

Job Description:

We are seeking a highly skilled and motivated Software Analyst to join our team. The successful candidate will be responsible for analyzing software requirements, developing functional specifications, and collaborating with cross-functional teams to ensure successful software development and implementation.

Key Responsibilities:

• Product Expertise: Develop a deep understanding of the company's custom software products and become a subject matter expert in specific products and in their functionality and use cases.
• User Story Development: Translate high-level concepts into epics and features, and subsequently into detailed user stories with clear acceptance criteria, ensuring alignment with business objectives.
• Support: Manage inbound support inquiries, triage issues, and assign them to the respective teams for resolution and follow up.
• Requirements Gathering: Work closely with stakeholders, including business users and technical teams, to gather and document software requirements.
• Analysis and Design: Analyze business processes and workflows to identify areas for improvement and develop detailed functional specifications and system designs.
• Documentation: Create comprehensive documentation, including use cases, process flows, and system specifications, to ensure a clear understanding of project requirements.
• Testing and Validation: Perform software testing and assist in the development and execution of test plans and test cases to validate that software meets specified requirements and is bug free.
• Problem Solving: Identify and resolve issues related to software functionality and performance, providing recommendations for improvements.
• Stakeholder Communication: Communicate effectively with stakeholders at all levels to provide updates on project progress, gather feedback, and address any concerns.
• Continuous Improvement: Stay up-to-date with industry trends and best practices in software analysis and contribute to the continuous improvement of processes and methodologies.
• Communication: Provide regular progress reports and updates on tasks and job estimates to stakeholders and supervisor and as necessary
  
  

Qualifications:

• 2 years' experience as a Software Analyst, Business Analyst, Software Developer or similar role.
• Experience with software testing and validation processes.
• Proficiency in creating detailed documentation and technical specifications.
• Experience with programming and/or scripting languages.
• Familiarity with software development methodologies, such as Agile or Scrum.
• Familiarity with development project management tools such as Azure DevOps or Jira.
• Interpersonal skills: serve as a liaison between, the software developers, end-user and stakeholders.
• Self-Starter: Applicants must be self-motivated individuals with the ability to work independently as well as in a team-oriented environment
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
  
  

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience with data analysis and business intelligence tools.
• Knowledge of database management and SQL.
• Understanding of software architecture and design principles.
• Certification in software analysis or related fields.
  
  

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Please note: This is an on-site position and proof of vaccination is required on first day of work.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may call us at 702-943-6000