Chief Operating Officer

JOB TITLE:    Chief Operating Officer                                           

EMPLOYER: SmarTek21

DEPARTMENT: Operations

REPORTS TO: Executive Team

EFFECTIVE DATE: 1/3/2022

SUMMARY: The Chief Operating Officer will plan, direct, coordinate, and oversee day-to-day operations supporting the goals, and objectives; provides leadership, strategic direction, and vision. S/he will effectively and profitably manage the company’s activities in the organization, enhancing the current established policies, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

DUTIES AND RESPONSIBILITIES:

• Provides hands-on management of the company’s day-to-day operations with the ultimate goal of effectively serving client’s needs.
• Develops, implements, and monitors operation policies and procedures.
• Develops and executes strategic and tactical operations plans.
• Develops, monitors, and implements processes required to effectively manage company's current activities and operations as well as its plans for growth; ensures that effective processes are in place so that growth/change is achieved with minimal disruption to day-to-day activities and profit.
• Analyze financial statements, sales reports, and other performance indicators
• Manages company’s financial planning and controls; determines profit performance goals and ensures they are achieved.
• Oversees internal workflows and organizational development; ensures communication and information flow throughout the organization is efficiently managed to provide all employees and managers with current, pertinent, job-related information.
• Leads organization in identifying and negotiating acquisitions.
• Negotiate or approve contracts and agreements.
• Manages all operating and capital budgets in close coordination with senior staff.
• Identify places to cut costs and to improve performance, policies, and programs
• Directs and oversees all staff-related activities and human resources functions.
• Ensures that all company operations comply with federal, state, local, and/or company policies and regulations.
• Prepares all required reports and correspondence.
• Hires, trains, supervises, motivates, and develops department operational managers; manages schedules and workflow.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Understanding Consulting and Product Technology businesses
• Ability to represent investor and investment banking processes
• Performs other related duties as assigned by management.

QUALIFICATIONS:

•   Master’s degree in Business administration or Bachelor’s degree (B.A./B.S.) with relevant experience

•   Over ten years of relevant experience or equivalent

•   Proven leadership and business acumen skills

•   Proven ability to handle multiple projects and meet deadlines

•   Strong interpersonal skills

•   Good judgement with the ability to make timely and sound decisions

•   Versatility, flexibility, and a willingness to work within constantly changing

     priorities with enthusiasm

•   Ability to work with all levels of management

•   Demonstrated ability to calculate figures and amounts such as discounts,

     interest, commissions, and percentages.

•   Ability to deal effectively with a diversity of individuals at all organizational levels.

•   Creative, flexible, and innovative team player

•   Demonstrated proficiency in supervising and motivating subordinates

•   Commitment to excellence and high standards

•   Excellent written and oral communication skills

•   Basic competence in subordinates’ duties and tasks

•   Strong organizational, problem-solving, and analytical skills

•   Ability to manage priorities and workflow

•   Ability to work independently and as a member of various teams and committees

•   Ability to work with Senior Level Customers on Delivery or other issues

SmarTek21 is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, State, or local protected class.