Language Quality Manager

Overview

Smartling is seeking a Quality Manager for a remote, work-from-home position. We are looking for a true go-getter to help make language services more accessible and reliable for our growing list of customers. In return, we offer competitive compensation, exceptional benefits, a clear career path, and the unique opportunity to be a part of a high-growth company that is changing the world. 

As a Quality Manager, you will be responsible for growing and implementing our Linguistic Quality Assurance Program. You will consult with customers to understand their LQA needs and help them customize our offering. You will manage the ongoing LQA cycles and ensure each program brings value to our customers.

Smartling exists to translate the world's digital content. Why is this important? Life is powered by words. They are used to engage consumers online, in products and throughout our lives in all corners of the globe. And since it takes 45 languages to reach 95% of the world's online GDP, content translation is of increasing importance across the enterprise. Join Smartling (since 2009) to help grow and support our 1,000 customers who move the world with words.

You Will

• Customer driven LQA program creation and management
• CAR system maintenance (Service quality)
• Internal LQA process management
• Collaboration with our Vendor Management team 

You Have

• Ability to multitask, prioritize and deliver in a high-paced environment and under tight timelines.
• Ability to be entrepreneurial, persistent and positive in the face of tough challenges.
• Exceptional attention to detail.
• High level of self-motivation to constantly do things better, and to set the bar higher for yourself and others around you.
• Excellent written and oral communication skills.
• Experience with Quality Management
• Experience with Translation Technology
• Bachelor’s degree required.
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

• Knowledge of SaaS Dashboards.
• Fluency in a second language. 

You are

• Adaptable. Accept and embrace changes as situations or objectives evolve.
• Task Management Hero. Demonstrate the ability to work within timelines for successful completion of assigned tasks or projects.
• Results Focus. Exhibit commitment to goals and consistently deliver results.
• Enthusiastic. Maintain optimism through ups and downs; bounce back undaunted.
• Customer Focus. Build positive and fruitful customer relationships 
• Accountable. Maintain consistency in all aspects of their job.

You Will Enjoy

• Growth - an opportunity to learn and advance your career
• Compensation - we offer competitive salary
• Wellness - comprehensive medical, dental, and vision insurance; 401k plan
• Balance - flexible PTO 11 holidays; generous parental leave; we are remote-friendly
• Culture - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral programs, commuter benefits (tri-state area) and apple equipment

We are considering candidates based in Eastern and Central time zones at this time.

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-verify platform for the work authorization verifications.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.