Patching Server Administrator

SmartSource is currently seeking a Patching Administrator for a temporary position with potential for permanent placement, based in Maumee, OH.

The ideal candidate will have a background in server patching, particularly in Exchange and SQL environments. This role involves providing high-quality technical services to clients, including consulting, troubleshooting, installation, integration, migration services, and solution development. The Patching Administrator must demonstrate superior proficiency in these services, with dedication to quality and customer satisfaction.

Detroit, Cleveland or Columbus - Candidate can work in any of these areas.

Key Responsibilities:

• Deliver top-quality professional services to ensure customer satisfaction
• Optimize productivity while assigned to projects or tasks
• Provide pre-sale design and consulting services
• Implement proper contingency planning for service performance control
• Resolve issues promptly during service delivery to protect customer data and products
• Provide problem-solving and escalation support as needed
• Conduct testing and quality control procedures
• Maintain positive customer relations
• Ensure control and security of client-owned products while on-site
• Adhere to punctual arrival at customer appointments
• Provide regular status updates to the assistant supervisor or electronically

Competencies:

• Ability to communicate effectively and professionally with all customer contacts
• Ability to provide clear written communication for ticket/task updates
• Ability to maintain organization and control over all information related to customer projects and assignments
• Act as a team lead, taking ownership of assignments, offering advice and guidance to others on the team
• Dedicated to always providing exceptional customer services
• Strong broad-based knowledge of hardware, operating systems, applications/networking products, connectivity, and cabling
• Proficiency in all aspects of the core technical requirements

Qualifications:

• 3 years experience as a Systems Engineer
• Solid background in Exchange Patching, SQL Patching, and overall Server Patching
• Windows 10 and above troubleshooting background
• Preferred certification: MCSE
• Willingness to work on-site at the local office when required
• Excellent communication and customer service skills