Product Management Analyst

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You'll Contribute The credit card product management analyst is responsible for providing project and analytical support to the credit card business line. The analyst will perform research, analysis, review, development, implementations and continued monitoring of new and/or revised products/services. This role will act as a project liaison with other stakeholders of key functional areas like Marketing, Finance, IT, Credit Risk, Legal and Compliance. The analyst will compile and manage business requirements to support new project initiatives, execute and monitor various processes to ensure a positive customer experience as well as adherence to compliance of product procedures and regulatory requirements. What You'll Do Project Implementation and Management Assists with management of internal and external cross functional teams for new project initiatives. Strategic solutions advisor, helps to identify, develop and track progress of all projects/initiatives that are key to supporting the program. Works collaboratively with Leadership team and internal partners in the identification, design and justification for projects and initiatives. Ensures the delivery of new products or services meets quality requirements, is within budget and in accordance with the program plan. Provides reporting and regularly scheduled business reviews to product leadership team. Maintains all relevant documentation related to ongoing projects and ensure appropriate monitoring / controls are in place to mitigate risk. Execution of Growth and Marketing Strategies Partners with Marketing and Digital experience teams to implement new creative or revise existing content. Coordinates cross functional teams to execute balance build and spend stimulation campaigns. Launches new initiatives to drive acquisitions via referral programs, new digital cross sell experiences and affiliate marketing campaigns. Process Management and Monitoring Manages critical manual processes for the Credit Card portfolio to ensure alignment with compliance and regulatory requirements. Monitors and audits various customer communication channels to ensure accuracy and consistent customer experiences. Identifies process improvements and develop solutions for enhancing the infrastructure to drive greater consistency and alignment to compliance guidelines. Participates in solution design and planning of new features. The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have Minimum: Indicate minimum education, skills and experience required. B.S. degree or equivalent work experience 2 years experience in financial services industry Strong organizational skills to successfully manage multiple tasks at one time Self-starter - comfortable in high velocity, time sensitive and highly visible executive management business situations. Strong analytical and problem-solving skills Excellent team player Outstanding attention to detail Highly motivated with ability to work independently and in a team environment Excellent verbal and written communication skills Ability to develop & maintain relationships with business partners Commitment to quality and control Ability to think creatively and recommend/implement process improvements SAS/SQL Programing experience The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!