Grocery Department Manager

``Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of grocery specials.
• Understand the store's layout and be able to locate products.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Maintain workload to guarantee that production deadlines are met.
• Integrate key retailing work processes into daily department operations.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Desired Previous Job Experience:

• High school diploma or equivalent.
• Management experience
• Grocery experience
• Retail experience
• Second language: speaking, reading and/or writing.
• Completion of the WAFC Retail Management Certificate`Duties```

- Supervise and manage the daily operations of the grocery department
- Ensure efficient shift management and scheduling of staff
- Oversee stock levels and inventory control to meet customer demands
- Maintain a clean and organized store environment
- Provide excellent customer service, including phone etiquette and assisting customers with inquiries
- Drive sales through effective merchandising and promotional strategies
- Collaborate with wireless sales team to maximize sales opportunities
- Negotiate with suppliers to secure competitive pricing and favorable terms
- Communicate effectively with team members, management, and customers

```Qualifications```
- Previous experience as an Assistant Manager or in a similar role within the grocery industry
- Strong leadership skills with the ability to motivate and develop a team
- Excellent organizational and time management abilities
- Proficient in budgeting and financial management
- Knowledge of inventory control practices and procedures
- Exceptional communication and interpersonal skills

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $17.55 - $23.50 per hour

Expected hours: No more than 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Management: 1 year (Required)
• Grocery store: 1 year (Required)
• Retail customer service: 1 year (Required)

Work Location: In person