Service Deli Clerk

Smith’s Food & Drug Centers, Inc.
Division Position Profile

Position Title: Service Deli Clerk
Enterprise Job Code: 300038
Department: Service Deli
Position Reports To: Service Deli Manager
Position Supervises: N/A
Pay Level: N/A
FLSA Status: Non-exempt
Position Updated: September 17, 2014

Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer
1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:
 Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
 Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
 Slice deli meats and cheeses to customer’s requests using proper deli equipment.
 Offer samples and recommend products to customers.
 Inform customers of deli/bistro specials.
 Recommend deli/ bistro items to customers to ensure they get the products they want and need.
 Use all equipment in department according to company guidelines.
 Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
 Label, stock sign, and inventory department merchandise.
 Report product ordering/shipping discrepancies to the department manager.
 Stay current with present, future, seasonal and special ads.
 Adhere to all local, state, and federal health and civil code regulations.
 Comply with all state, county and local weights and measures laws and labeling requirements.
 Observe scheduled shift operating hours.
 Meet customers’ needs by maintaining a clean, attractive and friendly department.
 Keep refrigerated coolers, store shelves, and other displays fully stocked and conditioned at all times according to tag allocation or department standards.
 Prepare salads, entrées, and meals; assemble party trays to company standards.
 Perform cashier functions.
 Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are followed.

 Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
 Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
 Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
 Notify management of customer or employee accidents.
 Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
 Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:
Some of the Behaviors needed to successfully perform this position are:
Leadership Behaviors:
 Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
 Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

 Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

 Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

 Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

 Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

 Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

 Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

 Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:
 Ability to handle stressful situations
 Effective communication skills
 Knowledge of basic math: counting, addition, and subtraction
 Current food handlers permit once employed
 Must be able to meet the minimum physical demands of the position
 Must be 18 or older

Desired Previous Job Experience:
 High school diploma or equivalent
 Retail experience
 Second language: speaking, reading and/or writing

Potential Career Path from this Position:
 Service deli manager
 Service deli chef
 Other clerk positions

Job Codes to be used:
0350001 DELI/CLERK
0010003 STORE/CLERK-HOURLY (SDSD)

Physical Demands:
 Lifting up to 80# from 12” to waist throughout shift.
 Lifting up to 50# from waist to shoulder throughout shift.
 Lifting up to 50# from shoulder to overhead throughout shift.
 Lifting up to 50# from floor to waist throughout shift.
 Lifting up to 20# from floor to shoulder and from floor to overhead throughout shift.
 Team Lift up to 120 # from 12” to chest.
 Objects lifted include cases of poultry, cases of cheese, department and cleaning supplies of all shapes and sizes.
 Carrying cases of product with both hands.
 Pushing and pulling carts and six wheelers.
 Gripping with a handgrip throughout shift.
 Reaching at arm’s length, forward bending, static reaching with both hands, static crouching, rotation of trunk in all directions,and kneeling throughout shift.
 Wrist position of palm up and palm down throughout shift.
 Standing and walking on concrete, mats, and carpet throughout shift.
 Climbing step stools.
 Operating a pallet jack.
 Using both hands to finger, handle, and/or feel objects, tools or controls.
 Aware of extreme temperature use.
 Squatting, stooping, and/or crawling throughout shift.

Tools and Equipment Used
Meat slicers, cheese slicers, cash register, chicken fryer, oven wrapper, intercom system, computer, mops, brooms, mop buckets and telephone.

Work Surface
Counter and food cases.

Length of Work Day/Week
8 hours with breaks at 2-hour intervals. Workweek of 40 hours.

Other Job Requirements
 Basic Math
 Seeing
 Touch
 Hearing
 Reading English
 Writing English
 Speaking English

Environment
Inside of a building.

Disclaimer
The physical requirements, job duties, elements, responsibilities, skill, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and may not be all of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or as the work environment requires.

Must be out of school and have open availability.

Job Type: Part-time

Pay: $13.00 - $17.15 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Sanitize area frequently.

Education:

• High school or equivalent (Required)

Experience:

• Food handling: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

Salary : $13 - $17