Job Posting for Laboratory Director at Smithers Careers
Smithers Cannabis Testing Services is seeking candidates for a full-time Laboratory Director position.
Position Overview:
Manages the overall activities of Laboratory staff to ensure the reliability, timeliness, and accuracy of testing results.
The services provided are analytical chemistry and microbiology analyses.
Responsible for client satisfaction and retention and partners with Business Development to win new business.
Responsible for overall strategic development of lab operations, managing capabilities, resource investments, competitive performance, and client focus to achieve P&L objectives.
The Director will ensure the company maintains compliance with all relevant regulatory and certification requirements, as appropriate.
The Director will collaborate with Commercial, Finance, IT, and Human Resource leadership to achieve company objectives.
Detailed Overview:
Operational Leadership
Plan and direct all aspects of the organization's operational policies, objectives, and initiatives
Aligns and empowers teams and individuals to innovate and execute actions to deliver on-time, accurate results.
Prepares financial forecasts and budgets.
Works collaboratively across the organization to articulate and construct goals and initiatives that are focused on the delivery of the key objectives for the business.
Leads teams through times of growth, change, and complexity. Cultivates a culture of continuous improvement.
Implement and monitor operational metrics (KPI’s), to continuously drive improvement in quality, operational efficiency, and financial performance.
Models and inspires accountability to Smithers CTS' vision, values, and goals. Promote the highest standards for scientific integrity, quality, operational and service excellence, and fiscal responsibility.
Contributes to a diverse, inclusive, and effective work culture through active talent identification, engagement, and development.
Interacts with clients and projects requiring multiple resources and effectively facilitates inter-company and interdepartmental initiatives and interactions to best meet the needs of the client/project.
Effectively manages the staff's performance, 1:1 meetings, evaluations, and training
Ensures appropriate equipment and technical resources are provided and maintained.
Collaborates with colleagues to maintain and improve Management systems.
Business & Financial Leadership
Evolves systems, processes, structures that deliver optimum laboratory and business performance and creates a differentiating value proposition for clients
Informs on internal or external circumstances that create business risks or opportunities. Guides the organization to proactively analyze and take appropriate actions that protect, sustain, and expand the business.
Establishes and analyzes appropriate metrics and performance indicators to ensure key business decisions are data-supported and ultimately indicated to be effective and impactful as intended.
Delivers organic business growth as measured by revenue and market share increases.
Develops and maintains compliance to annual budget and revenue targets.
Manages capital spend to support current laboratory operations and to progress towards long-term strategy fulfillment.
Customer & Market Leadership
Engages clients and potential clients to understand customer and market needs and develop corresponding solutions. Promotes the continued development of new, market-relevant scientific capabilities and service innovations that meet or exceed client requirements.
Builds trusted client relationships through reliability in the science and service given. Ensures that the organization is responsiveness to client needs and is consistent in meeting performance commitments.
Technical Leadership
Ensures the proper execution of Quality programs, ISO 17025 requirements, Regulatory requirements, and Client audits.
Is knowledgeable in current and trending topics of relevance to testing provided; especially as it relates to testing needs or technical challenges, regulatory issues, industry headwinds, and business opportunities
Monitors scientific and technological advancements
Position Requirements:
BS or MS in Chemistry or related field, with a minimum of 10 years operational leadership is required. A PhD or additional MBA or business degree is preferred
Direct experience in laboratory testing services business with knowledge of Food, Supplements, or Cannabis preferred.
Previous work experience in a GLP/ISO environment is required
Solid operational knowledge of testing laboratories, and a strong understanding of financial and managerial reporting
Extensive people management experience
Strong customer focus and a track record of delivering best in class service levels
Experience working in developing a lean, highly collaborative team environment
Effective interpersonal skills with strong communication skills, both verbally and in writing.
Strong quantitative skills, proven attention to detail with effective organizational skills.
Proven ability to develop, adapt, and validate testing methods.
Proven expertise in relevant technology.
Proven problem solving, trouble shooting and critical thinking skills.
Excellent computer skills required – Microsoft Office, Excel, Word, PowerPoint; knowledge of LIMS (Laboratory Information Management System) desirable.
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