Mold Making & Casting Materials Inside Sales & Technical Support

ABOUT REYNOLDS ADVANCED MATERIALS:

Reynolds Advanced Materials – US, Inc. (RAM), a division of Smooth-On, Inc. is a nationwide distributor of liquid rubbers, liquid plastics, expanding foams, and other amazing materials used by artists and industrial fabricators for an endless variety of applications. 

Our customers use our materials to create:

• Special Effects in Movies and TV such as Harry Potter, James Bond, Marvel’s Avengers,
  Game of Thrones, Star Wars, Terminator Series, The Walking Dead, and more.
• Themed Environments (ex: Disney & Universal Studios)
• Specialty Medical & Healthcare Training devices
• Concrete Castings and Facades
• Robotics, Prototypes, and Industrial parts
• Artistic Sculpture & Architectural Ornaments
• Zoo & Aquarium Wildlife Environments
• & Hundreds of other applications

We currently have 12 locations across the USA/Canada and are partnered with leading manufacturers in the industry. Our technical expertise and customer service in the special materials industry is unmatched - and we take pride in empowering our customers to move their unique projects forward.

(Please visit: https://www.reynoldsam.com/)

EMPLOYMENT OPPORTUNITY:
REYNOLDS ADVANCED MATERIALS –
CASTING & MOLD MAKING INSIDE SALES TECHNICIAN: 

RAM is seeking a customer service-minded team member (aka: Inside Sales Technician) to help support operations in our store and showroom in Macungie, PA. This is not your average customer service gig – Inside Sales Techs are essential members of the RAM team and must balance several key responsibilities.

THE CREATIVE SIDE:
We sell our products to the most creative people on the planet – influencers, artists, builders, inventors, innovators, disruptors etc., – you will be helping these types of people on a daily basis (in person, via telephone, and via email). Inside Sales Techs must take ownership of learning about our mold-making & casting materials, modeling clay products, and more – how they work, what they are for, how to use them properly, and which products work best for different applications.

*** WE WILL PROVIDE YOU WITH FULL PRODUCT & APPLICATIONS TRAINING ***

Inside Sales Techs guide customers through discovery conversations – getting details about the nature and goals of customers’ unique projects. After discovery, techs use their material knowledge and creative problem-solving skills to guide customers to the best materials for their project needs.

Inside Sales Techs are strong communicators, comfortable getting their hands dirty, and comfortable working with various personality types including artists, industrial artisans, engineers, medical personnel, teachers, students, and more. Techs also participate in material trainings seminars, college campus demonstrations, and local tradeshows.

THE BUSINESS SIDE:
Inside Sales Techs are part of a focused team and coordinate with the Branch Manager, Outside Sales Reps, and the National RAM Operations team to run day-to-day business operations.

Duties include:

• Entering and managing customer orders
• Inventory management
• Shipping support
• Showroom presentation management
• Assisting outside sales reps with product and lead support
• Software and CRM maintenance

*** WE WILL PROVIDE YOU WITH FULL OPERATIONS TRAINING ***

ESSENTIAL SKILLS:

• Strong organization, time-management, and multi-tasking skills are vital to succeeding in our fast-paced environment.
• Computer Skills & Proficiency in Microsoft Software (Word, PowerPoint, Outlook, Teams)
• Strong oral and written communication skills
• Active listening and patience when dealing with customers
  Creative curiosity for company’s products and customer applications

COMPENSATION
We offer a competitive compensation package including:

• Competitive Pay
• Quarterly Record Bonus Incentive Program
• Paid Time Off (PTO) / Sick Time
• Company Paid Holidays
• 401K / 401K Matching Program / ROTH
• Medical, Dental, and Vision Insurance
• Company Paid Life & AD&D Insurance
• Company Paid Short-Term & Long-Term Disability Insurance
• Access to Company Weight & Cardio Room, Game Room, Cafeteria, Nap Rooms, Mother's Room etc.
• Employee Assistance Program (EAP)
• Health Advocate