What are the responsibilities and job description for the Escalated Safe Response position at SMS Holdings?
With pride, we make public spaces friendly and vibrant for the communities we serve.
JOB SUMMARY
Elevated Safety Ambassadors will patrol the city on foot, bike, and ATV as a deterrent to and being on the lookout for unwanted behavior and activity, while providing information, assistance and directions to downtown workers, residents and visitors.
ESSENTIAL FUNCTIONS
JOB SUMMARY
Elevated Safety Ambassadors will patrol the city on foot, bike, and ATV as a deterrent to and being on the lookout for unwanted behavior and activity, while providing information, assistance and directions to downtown workers, residents and visitors.
ESSENTIAL FUNCTIONS
- SERVING AS A DETERRENT - Traverse the streets to circulate through assigned zone to deter unwanted activity through uniformed visible presence.
- OBSERVE AND REPORT - While on patrol be watchful for unwanted behaviors or criminal activity and report to local authorities via established communication methods. Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers.
- ADDRESS UNWANTED ACTIVITIES - Ambassadors will firmly and courteously request compliance to persons violating low level quality of life crimes, such as aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc.
- HOSPITALITY AND CUSTOMER SERVICE - While on patrol will go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, city information or recommendations.
- STAKEHOLDER RELATIONS - Ambassadors will be responsible for making a specified number of visits to district businesses to share information and make professional contacts on behalf of the customer.
- REPORTING - Must be able to develop written Incident Reports and Property Condition Reports. As well, Ambassadors must provide a daily written report to document shift activities
- PROFESSIONALISM - Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- Other: 401K Retirement Savings Plan
- Must have the physical capacity to ride a bike or traverse continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
- Must be able to work outdoors in all conditions with provided inclement weather gear.
- Must be able to speak, read, and write the English language in order to create basic reports.
- Applicants must have a valid Texas Drivers License
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