What are the responsibilities and job description for the Associate Network Engineer position at Snap One?
Overview
Snap One is a leading manufacturer and distributor of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. Acquired by SnapAV in 2021, Access Networks is the premier provider of enterprise-grade networking solutions for the modern automated home. We believe that life’s better when everything works together. And the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart living and smart business experiences to people around the world.
The Network Engineer will report to the Technical Services Manager West and is responsible for providing technical support to clients and building enterprise-grade networks. The candidate must be comfortable working in a fast-paced, environment that is goal oriented and emphasizes accountability for delivering results. The Network Engineer will be responsible for establishing a point of resolution for each technical inquiry. The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter.
Job Location: #LI-Remote
Responsibilities
- Open tickets, diagnose, and resolve Tier 1 and Tier 2 issues with remote clients’ networks
- Program/provision wired and wireless network systems for deployment at remote sites
- Provide and maintain thorough documentation of client systems
- Create and manage client accounts on Ruckus FlexMaster and vSZ (Virtual Smartzone) and other management servers
- Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
- Learn new technologies and products
- Write/publish KB articles to increase the team's institutional knowledge
- Process RMAs for defective products
- Occasional after-hours emergency support for remote clients
Qualifications
Requires Qualifications
- Networking experience (1-3 years preferred) and current CCNA certification (or equivalent)
- Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
- Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
- Experience supporting customer environments in a helpdesk/support capacity
- Able to solve complex technical problems while under pressure and interfacing with clients
- Availability nights/weekends as needed
Preferred Qualifications
- Bachelor’s degree
- Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
- Ruckus Wireless Solutions Engineer (WiSE), CWNA/CWNP, ICX/Brocade certifications or equivalent experience
- Experience programming and troubleshooting Ruckus ZoneDirector and vSZ (Virtual Smartzone) environments
- Experience with TeamViewer or other remote desktop support applications
- Working knowledge of ConnectWise
- Python, VBScript, JavaScript, or other scripting experience
- Apple or Microsoft certifications
- VPN and SSH experience
- Web development / database experience
Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
