What are the responsibilities and job description for the Computer Technician position at Snappyhires?
Hello ,
Hope you are doing well. We are looking for a candidate for a position called Computer technician role for our renowned product based company
Included below is the job description, please go through it and let me know when we can talk regarding the same. You can reach me out at 5512311144
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Please find The JD ,
ROLE: Computer Technician
LOCATION: 41 13509 South Point Blvd, Ste 100, Charlotte, NC 28273
Job Description :
- The technician will perform desktop computer “Break/Fix” support and installation, add, or change requirements for peripherals and device drivers.
- Completes all assigned service calls with professionalism and technical expertise. Ensures that quality and service level goals are achieved in a timely manner.
- Completes all administrative duties correctly and promptly. Typically works under the direction of a supervisor.
- Provides quality customer service and support for designated equipment
- Escalates problems to appropriate next level of support when necessary
- Monitors assigned service calls to ensure timely completion
- Meets or exceeds various service levels as established by assignment
- A Level I technician displays proficiency in the areas of installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing, and preventative maintenance. Additionally, a Level I technician will have professionalism and communications training
- Up to two (2) years direct PC and laptop hardware service experience
- Formal PC hardware service courses, or similar training
- Proficiency in desktop support including knowledge of current Windows operating systems
- May be able to carry out complex or more difficult service tasks with detailed script and technical assistance
- Lifting – Must be able to lift 50 pounds from the floor to desktop height
- Work Schedule – Some overtime and/or shift work may be required to meet customer requirements/commitments and training travel
Job Type: Full-time
Salary: $19.00 - $25.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Charlotte, NC: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- email address
Experience:
- Microsoft Office: 1 year (Preferred)
- Software troubleshooting: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: One location
