Desktop Support Analyst

Bensalem, PA

Hybrid

We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!

With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide. Since opening its first store in Essen, Germany in 1998, SNIPES has been an integral part of street culture and is constantly growing thanks to its proximity to the community and regular openings worldwide.

At SNIPES, everything revolves around youth culture. In stores and online at snipes.com and snipesusa.com, our community finds a wide range of internationally renowned sneakers and apparel brands for the latest fits from head to toe. We dive deep into subcultures, sponsor some of the biggest hip-hop festivals, events, and sports teams throughout the world to stay close to our community and keep our deep roots in the global street culture community. Therefore, we work closely with key figures from the scene like DJ Khaled, our Chief Creative Officer. But whether it’s sponsorships or developing grassroots projects – we prioritize giving back to the community in everything we do.

SNIPES has always kept an ear to the streets to create a meaningful impact in the communities we serve. Through our community program “SNIPES serves” and its localized approach we support the needs of our communities, empower, and celebrate our dynamic culture.

Overview : The Desktop Support Analyst will be responsible for providing all aspects of technical support to end users, including installing and maintaining microcomputer hardware and software, supporting and troubleshooting PCs, operating system software, RF guns, and LAN connectivity.

Responsibilities:

• Provides network and desktop technical support to multiple locations
• Helpdesk Ticket Assignment and Management.
• Remain current on developments in microcomputer desktop and network hardware/software offerings.
• Monitor nightly status of backups, addition of users, deletion of users, departments, problem areas, usage statistics, etc.
• Provide assistance to team members where needed.
• Assist Network Team with server and networking support duties
• Resolving technical problems in a call center/help desk environment
• Setting up new computer hardware and software for users
• Training users in use of application software
• Manage RF gun support and management using technologies and tools such as Wavelink and Symbol
• Work with Store Operations personnel to resolve technology issues in the warehouse
• Address printing problems in office and store environment
• Maintaining hardware/software inventory and problem log
• Performing functions related to maintaining and improving the desktop operating environment
• Work with application and hardware vendors to resolve problems

Skills:

• 3 to 5 years work experience is required
• Win 7 / Win 10
• Macintosh OSX
• iPhone / Android Device Management
• Knowledge of Microsoft Windows NT/2003/2008/2012/2016 server editions, Moderate
• knowledge of MS SQL
• Familiarity with Microsoft Active Directory
• Microsoft Office Products
• Printer hardware platforms
• Configuration of Symbol RF guns
• Project management experience
• Citrix, Thin Client and Terminal Server technology
• Some MS Access a plus.
• Working knowledge of network protocols and topology including wireless
• Experience using TCP/IP for FTP, Telnet, etc.

Cultural Success Factors

• Enthusiasm for the brand
• Consumer Obsessed
• Innovative Mindset
• Collaborative nature
• Skillful communicator
• Data-Driven Decision Making
• Adaptable and Flexible
• Disciplined and self-motivated

Benefits with SNIPES

• Generous Employee Discount
• Paid Holidays
• Summer Hours
• Hybrid work schedule
• PTO (Paid Time Off)
• Bonus Plan
• Affordable Health Insurance
• Retirement Contributions

Snipes USA and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation, or any other criteria that would violate any Federal or State laws