Employee Housing Coordinator

Please note, this position is located at Snowshoe Mountain Resort in Snowshoe, West Virginia

Flex Year Round

We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!

Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can’t wait to see you on the mountain!

Work, Play, Get Paid and Enjoy the Perks:

• Free skiing riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!

• 401(k) plan (Available to any employee over the age of 18)

• 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers 

• 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)

• 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.

• Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face

RESORT OVERVIEW, CULTURE AND VISION

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

OUR VALUES

Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests.

Integrity          Performance            Environment          Fun              Collaboration  

POSITION SUMMARY

Provides supports to the operations of Employee Housing by providing administrative, secretarial and office services.

ESSENTIAL DUTIES

This position is responsible for the following job results.

Customer Service

• Delivers exceptional customer service to employee-tenants and hiring managers in the administration of departmental policies, procedures, and processes.

Administrative

• Records, monitors, and updates the Employee Housing Daily Activity Report with all employee-tenant and maintenance related activities. 
• Provides office support by drafting letters, documents, and memorandums; operating office equipment; screening calls, taking messages, and referring calls to alternate sources where appropriate.
• Assists in tracking and monitoring all financial transactions by creating and maintaining spreadsheets to track all department purchases and maintenance. Communicates with accounting concerning any discrepancies on the department general ledger. Keeps department manager updated on budget cost and expenditures.
• Maintains supply inventory by placing and expediting orders for office, maintenance, and housekeeping.  
• Provides budget reference by maintaining a computer logging system of monthly charges for office supply budget.
• Prepares reports by compiling and typing statistical reports.
• Maintains department professionalism by following policies/procedures regarding noise/mingling at receptions are and maintaining proper dress code.

Operations

• Supports the department’s operations by providing administrative assistance to Employee Housing Manager. Assistance includes answering and screening calls, filling photocopying, and typing memorandums, correspondence, agreements, and general office documents.
• Assists Employee Housing Manager by monitoring and updating Rent Manager adding new tenant accounts, maintaining existing tenants accounts, posting rent, sending statements, processing account closure and security deposit refund where applicable.  
• Schedules and completes, season opening, closing and monthly room inspections.  Accurately records information and capture images as appropriate to document the condition of the room.  
• Assists with the preparation of eviction notices.
• Collaborates with department housekeeping and maintenance staff in requesting keys, submitting tickets and monitoring maintenance issues.
• Works in conjunction with department manager and team members to coordinate spring cleaning.  Identifies additional staff and resources needed for timely completion of that project.
• Assists in projects, capital or otherwise for refurbishing and/or building of housing.
• Completes Facility Analysis inspections bi-weekly (payday week), documents the results via the Facility Analysis form provided by Risk Management, filing it electronically to distribution list Facility Analysis (SN). Prepares Closing Check List when necessary, filing it with Risk Management.
• Achieves work objectives by prioritizing projects and assignments with little or no directions.
• Contributes to team effort by accomplishing related results as needed.

Communication

• Demonstrates discretion, judgment, and tact in department and interpersonal communications.  Handles confidential information appropriately.  
• Supports and assists in clear and concise communications by screening calls, activating voice mail, taking messages, and referring calls to alternate sources.
• Assists in organizing Employee Housing orientation program(s) and related pre/post season employee-tenant activities.
• Maintains good working relationships with all on mountain departments by developing and continuing excellent communications.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

DIRECT EXPERIENCE

Education: High School diploma or GED

Experience:  1 year of previous administrative field skills and computer skills of word processing, Access, Excel and Microsoft Office.

Licenses:  Valid U.S. Driving License and clean driving record.

LEADERSHIP

• Understands business complexities and assumes responsibility for driving change.
• Leads employees or teams of employees to achieve goals.
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability.

ENGAGEMENT

• Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box.
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not.
• Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention.
• Demonstrates true passion for the job, the resort, and the company overall.
• Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

• Communicates clearly and appropriately - both orally and in writing
• Responds to questions or requests in a timely manner.
• Conducts regular one-on-one and departmental meetings to ensure a good flow of information.
• Recognizes and rewards the achievement of his/her team and others; Ensures thank-you are delivered.
• All communication is down home and strives to improve upon a high level of guest service in a friendly manner.
• Proficient in use of technology to include Microsoft Office, Excel, Word, Internet, desktop publishing and database management software programs.  Able to quickly learn those applications not known.

DELIVERY

• Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall.
• Delivers highly accurate end-work product personally and through overseeing others.
• Able to analyze numbers and draw conclusions from statistical information.
• Meets or exceeds financial goals, budgets, forecasts.
• Creates successful strategies that produce results but is also willing to accept responsibility for shortfalls when appropriate.
• Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations.

FLEXIBILITY

• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change.
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary.
• Inspires a unified team through understanding what is required for successful, cooperative and fun team success

TRAVEL REQUIREMENTS

Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30 miles per trip. All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends, and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer