What are the responsibilities and job description for the Customer Support Assistant Manager position at Soarkidz, Inc.?
Company: Soar Kidz
Position title: Customer Support
Period: Starting from January or February 2024
Location: San Jose
Company Description
Soar Kidz, a rapidly expanding EdTech company, has quickly established itself as a leader in the online education industry. With its innovative live streaming platform, the company delivers high-quality classes to students worldwide, achieving exceptional retention rates of over 80% across 30 countries. Soar Kidz is not only making an impact in the industry, but also in fostering future leaders through its cutting-edge educational technology.
We believe that every student deserves access to a high-quality education. Our company is dedicated to making that a reality by connecting students with the most accomplished teachers worldwide and promoting personalized, interactive classes that foster independent decision making.
Soar Kidz's in-house developed technology is the backbone of our service. Our technology is designed to personalize each student's learning experience and optimize their progress by using speech and data analysis powered by AI. This technology allows us to identify the strengths and weaknesses of each student and provide personalized instruction and feedback.
Our cutting-edge group matching technology also plays a crucial role in our service. It allows us to match students with compatible peers and distinguished teachers, creating an optimal learning environment for semi-private group classes. This leads to a more effective and engaging learning experience for all students.
At our institution, we firmly believe that the practice of reading and writing fosters critical thinking and problem-solving skills which are becoming increasingly rare with the advancements of technology. Reading & Language Arts lays the foundation for students' success in all subjects, including math, coding, and science. It also helps them acquire important life skills that will serve them throughout their life.
Soar Kidz is looking for bright, motivated, detail-oriented individuals to deliver exceptional service to our client whilst working towards meeting performance targets and standards.
Main Duties
- Manage Deadlines for each departments (Customer Support, Marketing, Class Quality)
- Establish and maintain rapport with customers by buildings a sense of trust and making them feel unique and valued
- Assist with standard administrative tasks.
- Outreach calls and emails to current customers
- Outreach calls and emails to potential customers
- Assist class quality assurance department
- Data entry and data collection
Minimum Qualifications
- Bachelor’s degree in a related field
- 1 year or more of customer support experience, preferably in education
- Strong communication skills, both verbal and written, leveraging high social awareness and interpersonal skills
- Self-starter with the ability to adjust to a fast-paced work environment
Preferred Qualifications
- Bilingual in Korean (Work Proficiency level) or Chinese and English
- Proficient in Adobe Creative Suite, Adobe Premiere Pro, Photoshop, Final Cut Pro and After Effects
- Edit short-form video projects for social media channels
soarkidz, inc is proud to be an Equal Employment Opportunity employer.
Job Types: Full-time, Contract, Temporary
Pay: $20.00 - $23.00 per hour
Expected hours: 20 – 35 per week
Application Question(s):
- Which college did you graduate from?
- Which state do you currently live?
Education:
- Bachelor's (Preferred)
Language:
- Chinese (Preferred)
Work Location: In person
Salary : $20 - $23