Cage Shift Supervisor, Grave Shift

Summary  

Under the direction of the Cage Shift Manager, the Cage Shift Supervisor’s role is to oversee the daily shift activities within the cage/main bank location(s) and monitors the performance of cage personnel. They are responsible for the protection of company assets by ensuring team members comply with all company policies, procedures, gaming regulations, internal controls and gaming-related federal laws. As part of the management team, the Cage Shift Supervisor must promote a positive work environment by encouraging teamwork, providing effective leadership, and demonstrating excellent guest service skills that are consistent with our “Soboba Service Standards.”  

Duties/Responsibilities

• Functions as a cashier in the cage, kiosk, and main bank facility. Based upon business demands, ability and experience. 
• Ensure all transactions are performed promptly and efficiently while applying positive communication, interpersonal and team skills with internal/external guests at all times.
• Provides proper security, accountability, and control of all company assets (i.e. keys, currency, company funds) within an assigned cage, kiosk, and main bank facility.
• Ensures compliance with policies and procedures, Gaming Commission regulations, and Internal Controls.
• Complete all required forms, logs, and reports for transactions.
• Accountable for counting, verifying, and documenting all monies and revenue both in and out of the cage, kiosk and main bank.
• Counts and records all tip reporting in accordance with the T.R.D.A. for all casino team members receiving tips.
• Prepares and processes all bank deposits and exchanges.
• Approve all check cashing and cash advance transactions.
• Drop, fill, and reconcile automated currency dispensing units.
• Process payouts of slot jackpots.
• Process table games fills/credits.
• Issue, redeem and approve markers for lines of credit.
• Counts and prepares opening and closing cash inventories at the beginning and end of each shift.
• Accurately counts and processes daily revenue.
• Receives, verifies and documents daily slots/table games revenue from count team.
• Complies with BSA/AML, MSB and OFAC regulations.
• Provides training for newly hired or promoted cashiers.
• Maintains excellent grooming and personal conduct according to Soboba Casino Standards.
• Apply positive communication, interpersonal and leadership skills with internal/external guests at all times.
• Ensure appropriate communication with Cash Operations Manager and other departmental leaders.
• Investigate cashier discrepancies.
• Direct the operation of the cage/main bank to be in accordance with established policies, procedures, and gaming regulations.
• Must be self-directed, self-motivated and demonstrate initiative on a daily basis.
• Monitor the overall day-to-day operations within the department.

• Provide recognition for exceeding standards, reinforcement for meeting standards, corrective feedback, and performance management.
• Other duties   may be assigned at management’s discretion.

Supervisory Responsibilities 

•  Assist hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Speak with others using clear and professional language. 
• Develop and maintain positive working relationships with others; support team to reach common goals. 

Performance Requirements To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.  

• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.  
• Ability to deal effectively with all levels of staff members exercising tact, diplomacy and patience at all times.

• Meet expected deadlines or special projects within the designated time frame (i.e. weekly reports, end of the month reports)
• Requires normal or corrective vision to view and guide transactions.
• Requires the ability to lift, with use of hand and feet in a coordinated effort to perform the job objective.

• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 21 years of age, or older. 
• High school diploma or equivalent, required. 
• Minimum two (2) years handling large cash volume as a bank teller/casino cage experience, required. 

• Previous supervisory, lead cashier experience or combination of casino experience, preferred.
• Currency machine repair experience a plus.

• Any combination of education, experience and training that provides the required knowledge, skills and abilities.
• Basic computer skills required.  
• Must be able to provide evidence of eligibility to work in the United States of America

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. 

• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits  

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:   

• 401k Plan   
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance   
• Medical, Dental & Vision paid for the employee   
• Employee Assistance Program   
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)   
• Paid Time Off   

Soboba Casino Resort Team Member Recognition including, but not limited to:  

• Reward and Recognition Program (Quarterly, and Annually)   
• Team member Incentives   
• Discounted Team member meal