Custodial Technician

Summary  

The Custodial Technician is responsible for general maintenance and repair of facility flooring, overhead and “high bay” cleaning and safety of all guest and employee areas. This position supports operations in ensuring use-ready and compliant facilities, completion of preventive maintenance, and the completion of computerized maintenance management system (CMMS) related documentation. The Custodial Technician provides feedback and recommendations to management on relevant topics including the planning of custodial work, project management tasks, and the investigation and resolution of unusual situations.

Duties/Responsibilities

• Perform, as part of a team, a wide variety of tasks to maintain facility in a best in class for guest experience.
• Interface with customers, vendors, and team members in support of facility initiatives, work request completion, or other duties as assigned in a professional and team-oriented manner.
• Utilize positive communication and interpersonal skills with guests, (internal and external), at all times.
• Move furniture, trash containers and various work assignments as assigned.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Embodies Soboba Casino Resort’s cultural values and aligns daily actions with department goals.
• Maintain a high degree of cleanliness and uniformity throughout the casino and other designated areas.  
• Perform extensive cleaning of carpet, upholstery, tiles, hard floors, slot chairs, and restroom floors to include overhead or “high bay” cleaning of ceilings, vents, signage, and chandeliers throughout Soboba Casino Resort property.
• Safely utilize lift equipment to reach areas to be cleaned.
• Understand the use of and follow proper usage instruction of industrial cleaning chemicals and machinery. 
• Assist in the maintenance and repair of custodial equipment.

• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Performance Requirements 

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.  
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.  
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, preferred.
• Ability to use a carpet extractor, large area vacuum and buffer.
• Ability to use a lift, back pack vacuum and power washer.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities.
• Ability to work as part of a team, and independently.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Must possess a California Driver’s License and a clean driving record (less than 3 points).
• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. 
• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits  

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:   

• 401k Plan   
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance   
• Medical, Dental & Vision paid for the employee   
• Employee Assistance Program   
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)   
• Paid Time Off   

Soboba Casino Resort Team Member Recognition including, but not limited to:  

• Reward and Recognition Program (Quarterly, and Annually)   
• Team member Incentives   
• Discounted Team member meal