Pool Attendant

Summary

Under the direction of the Food and Beverage Management team, the pool attendant is responsible for creating a genuine and unforgettable experience for every guest at the pool. This position supports a variety of pool services, not limited to providing towels, amenities, seating options, and has exceptional knowledge of food and beverage menu items available to the guests. The pool attendant is an outgoing, motivated individual, capable of adapting to change in a fast-paced service-driven environment.

Duties/Responsibilities

• Welcomes guest and directs them to the appropriate area, opens the pool gate.
• Pool services include but are not limited to: providing our guest with towels, food, and drinks as well as assisting with use of the equipment.
• Provides accurate information to guests in a courteous manner, filling all reasonable guest requests while anticipating their needs and accommodations around the pool and cabanas.
• Monitors activities at the pool to prevent accidents and to ensure safety of all guests while in the pool or pool area.
• Demonstrates ability to process payment transactions accurately. This includes payments in cash, credit, gift card, comps, etc.
• Makes cocktails when needed and utilizes the bars, beverage carts when needed selling food and drink
• Makes grab and go food items stocks product when needed and communicates to ar back when items are low.
• Possesses ability to balance and reconcile a cash bank and perform cashier transactions.
• Assists the EVS Department / Hotel Staff with replenishing towels around the pool in accordance with Soboba Casino Resort standards and Health Department regulations.
• Assists with food running and table bussing, as needed.
• Performs other duties as assigned to support the efficient operation of the department.
• Attends and participates in all staff / pre-shift meetings.
• Other duties as may be assigned from time-to-time.

Performance Requirements (Do not change)

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 21 years of age, or older.
• High School Diploma or GED equivalent preferred.
• Experience in customer service recommended.
• Must possess basic math skills.
• Must be able to work outdoors in inclement weather such as seasonal hot or cold temperatures.
• Must possess outstanding communication and interpersonal skills, and commitment to achieve a high level of guest satisfaction.
• Must be able to provide service in a friendly and professional manner.
• Ability to multi-task or handle multiple guests in a fast-paced, high-demand environment.
• Ability to maintain a positive and professional demeanor in challenging situations.
• Must be willing to assist fellow team members with daily operations to support and contribute to the success of pool services.
• Maintain favorable working relationships with all departments and team members, to foster and promote a cooperative and harmonious work environment.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Required to have a valid Riverside County food handler card and / or ServSafe Manager Certification, or obtain one within seven (7) days of hire.
• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Currently hold a cardiopulmonary resuscitation (CPR) certificate / automated external defibrillator (AED) certification or must obtain such certification within the first 90 days of employment.
• Ability to obtain and maintain TiPS (Training for Intervention Procedures) certification.

• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
• Medical, Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off
• Tuition Reimbursement

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Free Team member meal