Field Service Technician experienced with industrial packagi...

Global OEM in the packaging / pharmaceutical industry recruits a Field Service Technician. The technician is responsible for equipment installation and technical support of product lines and maintaining good customer relations.

IMPORTANT:

• This position will travel up to 90% of the time during the week.
• A packaging or pharmaceutical background is required

Position will investigate and resolve customer reports of technical issues with equipment and eliminate future operational or service difficulties for customers. Due to customers’ needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.

Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends occasionally (Around 50 working hours a week). There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest and may commence on any day of the week. Must be able to travel with little notice as customer demands require.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Communicate with scheduler on a daily basis, give updates on current job status, and receive additional job assignments. Maintain quality and quantity of work on equipment. Listen attentively and ask questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.
• Consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keep service team members and customers informed of arrival times. Travel arrangements will include hotel, car rental, and flights.
• Install and/or repair new or modified equipment according to specifications at customer facilities in a timely manner to ensure full functionality. Upon completion of installation, all technical documentation will be provided to the regional scheduler.
• Provide onsite technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provide a communication link between the customer and compant to help ensure that effective service is provided to the customer.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation on what was repaired during the service call and submit related expenses for the trip and time spent on the call. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associate degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, maintenance, or related experience (packaging & pharmaceutical Industries background are definitely a plus) ; or equivalent combination of education and experience. Strong electrical, mechanical, pneumatic and machine shop skills are required as well as PLC knowledge.

Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and coworkers. Needs to be a self-starter and have the ability to work in unsupervised settings.

Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel, as well as having working knowledge of database applications, ERP systems, and contact management systems.

Certificates and Licenses: Current valid U.S. driver’s license. Must have the ability to obtain a passport.

Physical Demands:

The associate must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The associate is frequently required to climb or balance. The associate is occasionally required to sit.

Salary & Employee benefits:

· $32 to $35/hour

· Overtime & weekend paid double

· 11-14 weeks training

· Health Insurance Package

· Dental Insurance

· Vision Insurance

· Profit-sharing plan

· Company car provided after training completed

· 10 days paid holiday per year (paid double if working on those days) / 15 days of paid time off the first year, and up to 22 days after the first year

Job Type: Full-time

Salary: $28.00 - $32.00 per hour

Job Type: Full-time

Pay: $32.00 - $35.00 per hour

Schedule:

• Monday to Friday

Application Question(s):

• What packaging industrial equipment are you familiar with?
• What pharmaceutical industrial equipment are you familiar with?

Education:

• High school or equivalent (Preferred)

Experience:

• Installation of industrial equipment: 5 years (Preferred)
• packaging equipment: 5 years (Preferred)
• pharmaceutical equipment: 5 years (Preferred)
• PLC knowledge: 3 years (Preferred)

Willingness to travel:

• 100% (Preferred)