Field Service Technician - Injection Molding machines (90% travel)

Job Description :

In this role you will support the installation of Refurbishment products and other activities related to our Aftermarket products (including disassembly, assembly and test/validation). In addition, you will support refurbishment of our installed products (including disassembly, installation of new components and adjustment/leveling and set up to factory specs).

Note: This position requires frequent travel throughout North and South America and includes weekend work (when needed).

Job Responsibilities:

• Responsible for the installation and start-up of after market service products such as machine refurbishments .
• Resealing of hydraulic seals on clamp and injection units
• Installation of pumps and motors
• Ability to level a machine and a robot, to adjust nozzle concentricity, platen parallelism, and tie-bar stretch
• Troubleshoot and make corrections as required to all control systems; hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls.
• Develop the abilty to calibrate/fine tune machine to achieve optimum performance.
• Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc.
• Repair and/or replace any component on machine, robot, product handling equipment.
• Develop and maintain superior customer relations, co-ordinate and be a liaison with internal resources to ensure effective customer service, *as well as provide telephone support to customer maintenance staff.
• Provide regular and effective written reports.
• Communicate with Call Center/and Engineering Parts Center to resolve problems encountered in the field.
• Dress appropriately and be professional. Be on time for appointments and turn in documentation as required.
• • Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems.
• Provide guidance and/or on-the-job training to junior Service Technicians Preferred Qualifications for this Position Include:
• Communicate with Call Center/CSM PEs and Engineering/Jeffersonville Parts Center to resolve problems encountered in the field.
• Dress appropriately and be professional. Be on time for appointments and turn in documentation as required.
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems.
• Provide guidance and/or on-the-job training to junior Service Technician

TECHNICAL/PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES:

• Mechanically and electrically inclined with a general knowledge of electrical, pneumatic and mechanical assembly, ability to use fine calibrated measuring instruments
• Electrical/Mechanical Technologist or demonstrated competency through work experience
• Knowledge and application of injection molding technology
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
• Ability to troubleshoot problems systematically
• Excellent communication and interpersonal skills, and strong customer service orientation
• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
• Demonstrated initiative-taker with a positive attitude
• Excellent analytical and decision making skill

QUALIFICATIONS:

• Minimum 2-year Technical Associates degree/diploma
• Experience with injection molding equipment including assembly, testing, service and engineering.
• Extensive experience with Injection molding equipment, Injection Molding technology, including machines, molds, robots and other product handling equipment would be an asset.
• Knowledge of blueprints and schematics
• Ability to troubleshoot electrical, mechanical and hydraulic systems.
• Ability to work independently.
• Communication and interpersonal skills and strong customer service
• Dedicated team player
• Must be able to travel extensively (2 weeks, home 1 week, away 2 weeks), and stand on feet for longer periods of time

Salary Range & Bonus :

33 – 41 USD / hour

Signing Bonus: 5000 USD

Benefits:

401(k) / Dental insurance / Health insurance / Life insurance / Paid time off / Retirement plan / Vision insurance / Paid Overtime

Job Type: Full-time

Pay: $33.00 - $41.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Application Question(s):

• What brands of injection molding equipment you are familiar with?
• Are you willing to undergo a criminal background and employment reference check for this job?
• Are you able to travel internationally, into Canada as this role requires occasional travel into Canada? Any US citizen or US resident that has a criminal record may be denied entry to Canada.
• What other automated equipment are you familiar with?
• What level of compensation are you seeking?
• This position requires extensive travel meaning the field service technician usually spends two full weeks on-site working at the customer's site and 1 week home. Is it acceptable for you?

Experience:

• Manufacturing: 5 years (Preferred)
• Plastics injection molding: 5 years (Preferred)
• Robotics: 5 years (Preferred)
• Industrial mechanical: 5 years (Preferred)
• Industrial electrical: 5 years (Preferred)

Ability to Relocate:

• Philadelphia, PA: Relocate before starting work (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road