Director of Operations

Position Overview:
The Restaurant Director of Operations plays a pivotal role in overseeing the daily operations of the restaurant, ensuring efficiency, profitability, and exceptional customer service. This leadership position requires strong management skills, strategic planning, and a deep understanding of restaurant operations.

Key Responsibilities:

• Strategic Planning:
• Develop and implement strategic plans to drive business growth and achieve organizational objectives.
• Analyze market trends, customer preferences, and competition to identify opportunities for improvement.
• Financial Management:
• Monitor and manage restaurant budgets, including expenses, revenues, and profitability.
• Implement cost-control measures to optimize financial performance while maintaining quality standards.
• Review financial reports, analyze variances, and make data-driven decisions to drive profitability.
• Operational Oversight:
• Oversee all aspects of restaurant operations, including front-of-house and back-of-house functions.
• Ensure compliance with health and safety regulations, food quality standards, and sanitation guidelines.
• Implement efficient workflow processes and systems to enhance productivity and customer satisfaction.
• Leadership and Team Management:
• Provide strong leadership and direction to restaurant managers and staff, fostering a positive work environment.
• Recruit, train, and develop team members, ensuring they have the skills and resources to excel in their roles.
• Set performance expectations, conduct regular performance evaluations, and provide coaching and feedback as needed.
• Customer Experience:
• Maintain a strong focus on delivering exceptional customer service and guest satisfaction.
• Implement strategies to enhance the overall dining experience, including service standards, ambiance, and menu offerings.
• Address customer feedback and resolve any issues or complaints in a timely and professional manner.
• Vendor and Supplier Management:
• Establish and maintain relationships with vendors, suppliers, and service providers.
• Negotiate contracts and pricing agreements to optimize purchasing and procurement processes.
• Monitor product quality and ensure timely delivery of goods and services.
• Marketing and Promotions:
• Collaborate with marketing team to develop and implement promotional campaigns, events, and initiatives.
• Utilize social media, email marketing, and other channels to engage customers and drive traffic to the restaurant.
• Monitor marketing performance metrics and adjust strategies as needed to achieve objectives.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or related field (MBA preferred).
• Proven experience in restaurant management, with a track record of success in a leadership role.
• Strong financial acumen and experience managing budgets, P&L statements, and financial reports.
• Excellent interpersonal and communication skills, with the ability to effectively lead and motivate a diverse team.
• Solid understanding of restaurant operations, including food and beverage service, kitchen management, and customer relations.
• Proficiency in restaurant management software, POS systems, and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

We offer competitive compensation packages including salary, benefits, and opportunities for career advancement. If you are a dynamic leader with a passion for driving operational excellence, we would love to hear from you.

Note: This is a full-time position.

Job Type: Full-time

Pay: $55,739.65 - $80,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Restaurant Management: 8 years (Required)

Ability to Commute:

• Grand Rapids, MI (Preferred)

Ability to Relocate:

• Grand Rapids, MI: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $55,740 - $80,000