What are the responsibilities and job description for the Front Desk Receptionist position at Social Nail Bar?
We are looking for part-time receptionists. We are seeking an upbeat and enthusiastic front desk representative who can is also a fast learner, multi-tasker, punctual and reliable. Customer service experience and reliable transportation is a must. Prefer candidate to live near location.
Duties & Responsibilities
- Greet guests with a smile, checking guests in and arranging guest appointments and walk-ins
- Answer incoming calls, listen to our guests' needs to schedule appointments or give service recommendations, and collects payments for services
- Serves as primary support for the salon manager, technicians and guests
- Ensures that every guest has a friendly, inviting and positive experience
- Educate guests on salon services, products and homecare regimens
- Partners with the technicians to increase their guest retention by scheduling the guest's next appointment during checkout
- Drives service awareness and retail awareness and understanding
- Ensures reception desk are organized and clean
- Ensures retail shelves are maintained by cleaning and stocking shelves as necessary
- Demonstrates effective problem-solving skills to resolve guest issues at early stages or refers guest complaints to a manager for further assistance
Qualifications
- Education & Experience: High School graduate or equivalent
- Basic computer skills; booking software experience preferred
- 1 year of customer service/receptionist experience in the salon or retail industry preferred including cash handling
- Must be flexible to work some holidays
Job Types: Full-time, Part-time
Pay: $10.00 - $14.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 1 year (Required)
- Customer Service: 1 year (Required)
- Salon software: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
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