Customer Success Manager

If your idea of Customer Success is rooted in intrinsic motivation to help others find solutions to their challenges, we should talk. Socio's mission is to help event planners take their events to the next level. Our team aims to drive an exceptional experience and sustained value for Socio customers through building trust and consulting on the Socio software. The outcome is increased value, satisfaction, and renewal of the customer.

Our Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with Socio. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.

In this role, you’ll get to:

• Be the trusted advisor and advocate for hundreds of customers.
• Help understand and monitor customer health and build associated risk mitigation plans as well as success plans/plays in both automated and process-driven ways
• Engage customers actively to derive maximum value from their investment in Socio while identifying new usage opportunities
• Collaborate with other internal teams to ensure adoption and successful renewal
• Determine customer goals while driving customer accountability.
• Resolve customer inquiries by aligning customers with the right resources.
• Be one of the main advocates for the customer throughout the company

We are looking for people who:

• Solve problems with curiosity and creativity, embrace challenges and change, and commit to getting better every day
• Are passionate about customer success and experience and understanding ideal use cases for both high touch and low touch customers
• Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
• Invest in relationships with customers and colleagues

We offer:

• Competitive base salary
• 401(k)
• Unlimited PTO
• Health insurance
• Tech & downtown parking stipends
• Flexible hours & workspaces
• Learning & development stipend
• Snacks, drinks, & books

Who are we?

Socio is a venture-backed SaaS company that helps SMBs and enterprises optimize their events. With clients like Google, Microsoft, PepsiCo, and Hyundai, Socio is being used in thousands of events globally while facilitating millions of interactions every day.

As we grow, we are building a team that does awesome work and has an amazing time doing it. If you’re looking to be challenged every day, make a huge impact, and help define the future of live events, we would love to have you join our team.

Socio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or veteran status.