What are the responsibilities and job description for the Project Manager I position at Socio?
If your idea of Customer experience is rooted in intrinsic motivation to help others find solutions to their challenges, we should talk. Socio's mission is to help event planners take their events to the next level. Our team aims to drive an exceptional experience and sustained value for Socio customers through building trust and consulting on the Socio software. The outcome is increased value, satisfaction, and renewal of the customer.
Socio’s Project Manager (PM) is a very crucial member of our Professional Services team and works day to day with clients and other Business Units at Socio to gather requirements, oversee and manage the scope of the event, create timelines, help configure and build, maintain, and support client’s events.
You’ll get to:
- Lead customer training and help customers understand industry best practices and Socio’s product implementation process
- Facilitates discussions with clients and Solutions Analysts to fully understand the scope of the work and manage the implementation.
- Take proactive rather than reactive measures and communicate issues and risks both internally and to the clients
- Document project activities and maintain project status (timelines, deliverables, budget) reports
- Identify work outside of SOW and help CSMs with change orders
- Manage multiple projects at the same time
- Assist customers’ in solving event technology gaps
You bring:
- A customer obsessed can do attitude
- A process driven mindset and an understanding of Project Management/Implementation methodologies
- Superior internal and external stakeholder communication skills
- 2-3 years’ SaaS Project Management experience
- The ability to work independently and in a team environment
- Willingness to work some odd hours and weekends
- Willingness to travel 30-40% both domestic and international for customer events
Bonus:
- Experience in the Meetings and Events Industry is a HUGE PLUS!
- Knowledge of HTML, CSS, SQL, Integration concepts IS A PLUS!
Who are we?
Socio is a venture-backed SaaS company that helps SMBs and enterprises optimize their events. With clients like Google, Microsoft, PepsiCo, and Hyundai, Socio is being used in thousands of events globally while facilitating millions of interactions every day.
As we grow, we are building a team that does awesome work and has an amazing time doing it. If you’re looking to be challenged every day, make a huge impact, and help define the future of events, we would love to talk to you!
We provide benefits and support to help you rest easy and focus on things that matter. Some of our perks include:
- Competitive Base Salary
- Unlimited PTO
- Health Insurance
- Company Lifestyle Reimbursement
- Flexible Hours & Workspaces
- Learning & Development Support
- $600 Work-From-Home Setup
All potential employees must pass a background check.
Socio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or veteran status.