Human Resources Coordinator - LOA

Unit Description

Sodexo has an exciting new opening for a  Human Resources Specialist - LOA for the Leave of Absence team.

The position can be remote or located at one of our location  Gaithersburg, MD, Buffalo/Cheektowaga, NY or  Maitland, FL. Ideal candidates should reside in close to Gaithersburg, MD /  Buffalo/Cheektowaga, NY / Maitland, FL

Responsibilities of the Senior HR Specialist - LOA:

• Act as a Subject Matter Expert on the Leave of Absence, Worker's Compensation and ADA processes, policies, procedures and manage leaves of absence of varying types.
• Educate employees and managers on the LOA, Worker's Compensation and/or ADA interactive process and act as a primary contact to the employee and manager.
• Communicate effectively with all levels of the organization and ensure management understanding the company's responsibilities during a person's absence or accommodation.
• Responsible for developing, tracking and managing all documentation, notifications, correspondence, administration details, and maintaining detailed information as required in accordance with company process, policy and applicable Federal and State laws from start to finish of an employee leave of absence.
• Communicate ideas and process improvements regarding current LOA policies and procedures.
• Identify and address LOA-related questions, issues and concerns from internal Sodexo customers.
• Diagnose LOA situations and determine when and how and to whom we escalate 
• Manage multiple lines of contact channels and develop and maintain knowledge of HR systems, departments, policies, and processes to support customer service.

The ideal candidate will have the following preferred competencies:

• 3 - 5 years of experience including LOA/FMLA administrative experience
• Ability to work independently as well as across multiple departments.
• Ability to adapt to change and manage multiple priorities in a fast paced environment.
• Ability to build relationships and establish credibility
• Drive and initiative.
• Analysis and decision making.
• Strong customer service experience and skills
• Excellent Verbal, written, and interpersonal skills with a capacity to communicate at all levels in the organizations.

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo’s Benefits.

Position Summary

Coordinates and provides support for 125,00 employees within the PeopleCenter for Leaves of Absence.  Identifies and addresses human resource related requests, issues, and concerns from internal Sodexo customers.  Diagnoses HR issues and resolves or escalates within appropriate functional areas. Performs exemplary customer service and assistance to employees, leaders and as well to partners outside of the PeopleCenter (ie., Segment HRBPs, Employee Relations Services, Talent Acquisition Group, Compensation, Benefits, Labor Relations). 

Responsibilities include knowledge of phone and case management system, knowledge base portal, benefits, company policy manual and working knowledge of Ingenium, ADP, Kronos, EDW, payroll, PTO, ER-related areas, iCIMS (M&R) and LOA policy (LOA).  Demonstrated proficiency with customer service function; consistently meets or exceeds all performance standards and case management targets.  Ability to independently analyze complex situations.  

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Functional Experience - 1 year professional exp. in HR or customer service 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.